Online Clinical Support Specialist

Role: Ultrasound IT Support Specialist providing technical and clinical support for GE Healthcare's ultrasound reporting and image management systems. Primary objectives include delivering excellent customer service, troubleshooting hardware/software issues, and ensuring customer satisfaction during West Coast business hours. Responsibilities encompass handling support via phone, email, and meetings, diagnosing complex clinical and technical problems, documenting interactions, and contributing insights for product development. Requirements: Associate degree or equivalent, 5+ years of Ultrasound clinical/technical experience, ARDMS certification, familiarity with ViewPoint Ultrasound IT, and clinical knowledge in cardiovascular, women’s health, or vascular ultrasound. Preferred skills include Windows OS expertise, PACS/HIS familiarity, and general IT competencies. High-value details include experience supporting ultrasound systems in hospital or clinical settings, knowledge of DICOM standards, and troubleshooting hardware/networking issues. The role is remote with a preference for candidates on the West Coast, requiring availability in CST working hours. The position is classified within GE's clinical support, IT, and diagnostic imaging domains, emphasizing strong communication, troubleshooting, and documentation skills, with a total compensation range of $92,000-$138,000 annually plus benefits.