Oncology Case Manager - Tulsa/Oklahoma City, OK

Role: Oncology Case Manager responsible for managing and expanding relationships with existing customers in the molecular diagnostics space, focusing on ensuring high-quality service from order to report delivery. Responsibilities include partnering with stakeholders to deliver exceptional support, executing retention strategies, maintaining product knowledge, documenting interactions, and supporting physicians with ordering and interpreting molecular profiling reports. The role emphasizes case management and customer satisfaction, with regular communication and feedback sharing. Requirements: Bachelor’s degree, at least three years of account management or customer-facing experience, strong communication, problem-solving, and organizational skills, plus a valid driver’s license and reliable transportation. Preferred qualifications include experience in pharma, medical devices, diagnostics, and oncology. The position involves periodic travel, including evenings, weekends, or holidays. The role requires understanding of clinic-based business practices, familiarity with proprietary software, and the ability to learn new platforms. It supports the mission of advancing precision medicine and healthcare innovation. The work setup and specific therapeutic areas or development stages are not detailed.