Oncology Case Manager - Michigan

Role: Oncology Case Manager responsible for maintaining and expanding relationships with existing customers within an assigned territory, primarily focusing on case management and ensuring high-quality service delivery. Responsibilities include partnering with stakeholders to support customer satisfaction, executing retention strategies, and promoting increased utilization of molecular profiling solutions and services. Key tasks involve effective communication, documentation, and escalation of issues, along with supporting physicians in ordering and interpreting molecular data. Requirements: Bachelor’s degree, at least three years of experience in pharma, medical device, or diagnostics with proven account management success, strong communication, problem-solving, organizational, and interpersonal skills, and a valid driver’s license. Preferred: Oncology experience and familiarity with clinic-based practices. High-Value: Customer relationship management in a molecular diagnostics context, supporting precision medicine initiatives, with occasional travel required. Work setup: Field-based role with customer interactions, including potential evening, weekend, or holiday travel.