Oncology Case Manager - Michigan
Caris Life Sciences
August 24, 2026
Remote friendly (Michigan, United States)
United States
Patient Advocacy
Position Summary
The Oncology Case Manager maintains and grows business with existing customers within an assigned territory, managing customer relationships end-to-end from order initiation through delivery of the laboratory report.
Key Responsibilities
- Partner with internal/external stakeholders to deliver exceptional customer support and satisfaction.
- Execute customer retention strategies; maintain and grow existing accounts.
- Build value-based relationships to increase utilization of products and services.
- Maintain frequent communication with Customer Support and Commercial Leadership to share feedback, success stories, challenges, and best practices.
- Document customer interactions and value-based activities in the CRM.
- Maintain working knowledge of products, technology platforms, reimbursement/billing processes, and molecular profiling solutions.
- Communicate with key stakeholders and escalate issues impacting customer satisfaction.
- Maintain assigned company equipment/assets.
- Submit required reports/documentation accurately and on time.
- Meet or exceed performance goals.
- Support meetings, conferences, and trade shows as needed.
- Assist physicians with ordering and interpretation of the CMI platform (including QC report accuracy), requiring access to PHI.
- Maintain a primary focus on case management.
Required Qualifications
- Bachelor’s degree required.
- 3+ years of account management or customer-facing experience.
- Strong problem-solving/decision-making.
- Understanding of clinic-based business practices.
- Ability to learn proprietary software.
- Excellent written/verbal communication.
- Strong organizational and collaboration skills.
- Valid driver’s license and reliable transportation.
- Successful completion of pre-employment requirements.
Preferred Qualifications
- Experience in pharma, medical device, or diagnostics.
- Oncology experience.
Additional Information
- Periodic travel required (may include evenings, weekends, or holidays).
The Oncology Case Manager maintains and grows business with existing customers within an assigned territory, managing customer relationships end-to-end from order initiation through delivery of the laboratory report.
Key Responsibilities
- Partner with internal/external stakeholders to deliver exceptional customer support and satisfaction.
- Execute customer retention strategies; maintain and grow existing accounts.
- Build value-based relationships to increase utilization of products and services.
- Maintain frequent communication with Customer Support and Commercial Leadership to share feedback, success stories, challenges, and best practices.
- Document customer interactions and value-based activities in the CRM.
- Maintain working knowledge of products, technology platforms, reimbursement/billing processes, and molecular profiling solutions.
- Communicate with key stakeholders and escalate issues impacting customer satisfaction.
- Maintain assigned company equipment/assets.
- Submit required reports/documentation accurately and on time.
- Meet or exceed performance goals.
- Support meetings, conferences, and trade shows as needed.
- Assist physicians with ordering and interpretation of the CMI platform (including QC report accuracy), requiring access to PHI.
- Maintain a primary focus on case management.
Required Qualifications
- Bachelor’s degree required.
- 3+ years of account management or customer-facing experience.
- Strong problem-solving/decision-making.
- Understanding of clinic-based business practices.
- Ability to learn proprietary software.
- Excellent written/verbal communication.
- Strong organizational and collaboration skills.
- Valid driver’s license and reliable transportation.
- Successful completion of pre-employment requirements.
Preferred Qualifications
- Experience in pharma, medical device, or diagnostics.
- Oncology experience.
Additional Information
- Periodic travel required (may include evenings, weekends, or holidays).