Oncology Case Manager - Michigan
Caris Life Sciences
September 02, 2026
Remote friendly (Michigan, United States)
United States
Patient Advocacy
Position Summary
- Maintain and grow business with existing customers within an assigned territory, managing customer relationships end-to-end from order initiation through delivery of the laboratory report.
Key Responsibilities
- Partner with internal/external stakeholders to deliver exceptional customer support and satisfaction.
- Execute customer retention strategies; maintain value-based relationships to increase utilization of products/services.
- Maintain frequent communication with teammates, Customer Support, and Commercial Leadership; share feedback, successes, challenges, and best practices.
- Document customer interactions and value-based activities in the CRM.
- Maintain working knowledge of company products/services, technology platforms, reimbursement/billing processes, and molecular profiling solutions.
- Communicate with key account stakeholders and escalate issues impacting customer satisfaction.
- Maintain assigned company equipment/assets; submit required reports/documentation on time.
- Meet/exceed performance goals; support meetings, conferences, and trade shows as needed.
- Assist physicians with ordering/interpreting the CMI platform, including QC report accuracy (requires PHI access).
- Maintain primary focus on case management.
Required Qualifications
- Bachelor’s degree required.
- 3+ years of account management or customer-facing experience.
- Strong problem-solving/decision-making; understanding of clinic-based business practices.
- Ability to learn proprietary software.
- Excellent written/verbal communication; strong organizational/interpersonal/collaboration skills.
- Valid driver’s license and reliable transportation.
- Successful completion of pre-employment requirements.
Preferred Qualifications
- Experience in pharma/medical device/diagnostics.
- Oncology experience.
Additional Information
- Periodic travel required (possible evenings/weekends/holidays).
- Maintain and grow business with existing customers within an assigned territory, managing customer relationships end-to-end from order initiation through delivery of the laboratory report.
Key Responsibilities
- Partner with internal/external stakeholders to deliver exceptional customer support and satisfaction.
- Execute customer retention strategies; maintain value-based relationships to increase utilization of products/services.
- Maintain frequent communication with teammates, Customer Support, and Commercial Leadership; share feedback, successes, challenges, and best practices.
- Document customer interactions and value-based activities in the CRM.
- Maintain working knowledge of company products/services, technology platforms, reimbursement/billing processes, and molecular profiling solutions.
- Communicate with key account stakeholders and escalate issues impacting customer satisfaction.
- Maintain assigned company equipment/assets; submit required reports/documentation on time.
- Meet/exceed performance goals; support meetings, conferences, and trade shows as needed.
- Assist physicians with ordering/interpreting the CMI platform, including QC report accuracy (requires PHI access).
- Maintain primary focus on case management.
Required Qualifications
- Bachelor’s degree required.
- 3+ years of account management or customer-facing experience.
- Strong problem-solving/decision-making; understanding of clinic-based business practices.
- Ability to learn proprietary software.
- Excellent written/verbal communication; strong organizational/interpersonal/collaboration skills.
- Valid driver’s license and reliable transportation.
- Successful completion of pre-employment requirements.
Preferred Qualifications
- Experience in pharma/medical device/diagnostics.
- Oncology experience.
Additional Information
- Periodic travel required (possible evenings/weekends/holidays).