Oncology Case Manager - Houston, Texas
Caris Life Sciences
August 16, 2026
Remote friendly (Texas, United States)
United States
Patient Advocacy
Position Summary
The Oncology Case Manager maintains and grows business with existing customers within an assigned territory, managing customer relationships end-to-end from order initiation through delivery of the laboratory report.
Job Responsibilities
- Partner with internal/external stakeholders to deliver exceptional customer support and satisfaction.
- Execute customer retention strategies and grow existing accounts.
- Build value-based relationships to increase utilization of products/services.
- Maintain frequent communication with teammates, Customer Support, and Commercial Leadership (feedback, success stories, challenges, best practices).
- Document customer interactions and value-based activities in the CRM.
- Maintain knowledge of products/services, technology platforms, reimbursement/billing, and molecular profiling solutions.
- Communicate with key account stakeholders; escalate issues impacting satisfaction.
- Maintain assigned company equipment and assets.
- Submit required reports/documentation on time.
- Meet/exceed performance goals.
- Support meetings, conferences, and trade shows as needed.
- Assist physicians with ordering and interpretation of the CMI platform (including QC report accuracy; requires access to PHI).
Required Qualifications
- Bachelor’s degree required.
- 3+ years account management or customer-facing experience.
- Strong problem-solving/decision-making; understanding of clinic-based business practices.
- Ability to learn proprietary software.
- Excellent written/verbal communication; strong organizational/interpersonal skills.
- Valid driver’s license and reliable transportation.
- Successful completion of pre-employment requirements.
Preferred Qualifications
- Experience in pharma, medical device, or diagnostics.
- Oncology experience.
Additional/Physical Requirements
- Periodic travel (may include evenings/weekends/holidays).
- Ability to sit/stand for extended periods; lift routine office materials.
The Oncology Case Manager maintains and grows business with existing customers within an assigned territory, managing customer relationships end-to-end from order initiation through delivery of the laboratory report.
Job Responsibilities
- Partner with internal/external stakeholders to deliver exceptional customer support and satisfaction.
- Execute customer retention strategies and grow existing accounts.
- Build value-based relationships to increase utilization of products/services.
- Maintain frequent communication with teammates, Customer Support, and Commercial Leadership (feedback, success stories, challenges, best practices).
- Document customer interactions and value-based activities in the CRM.
- Maintain knowledge of products/services, technology platforms, reimbursement/billing, and molecular profiling solutions.
- Communicate with key account stakeholders; escalate issues impacting satisfaction.
- Maintain assigned company equipment and assets.
- Submit required reports/documentation on time.
- Meet/exceed performance goals.
- Support meetings, conferences, and trade shows as needed.
- Assist physicians with ordering and interpretation of the CMI platform (including QC report accuracy; requires access to PHI).
Required Qualifications
- Bachelor’s degree required.
- 3+ years account management or customer-facing experience.
- Strong problem-solving/decision-making; understanding of clinic-based business practices.
- Ability to learn proprietary software.
- Excellent written/verbal communication; strong organizational/interpersonal skills.
- Valid driver’s license and reliable transportation.
- Successful completion of pre-employment requirements.
Preferred Qualifications
- Experience in pharma, medical device, or diagnostics.
- Oncology experience.
Additional/Physical Requirements
- Periodic travel (may include evenings/weekends/holidays).
- Ability to sit/stand for extended periods; lift routine office materials.