Oncology Case Manager - Alabama

Role: Oncology Case Manager responsible for maintaining and expanding customer relationships within an assigned territory, focusing on case management and customer satisfaction. Responsibilities: manage end-to-end customer interactions from order to report delivery; build value-based relationships; execute retention strategies; collaborate with internal teams; document activities in CRM; support physicians with ordering and interpretation of molecular profiling reports; maintain equipment and meet performance goals. Requirements: Bachelor’s degree; at least three years’ experience in account management or customer-facing roles within pharma, medical device, or diagnostics; strong communication, problem-solving, and organizational skills; understanding of clinic-based business practices; reliable transportation; successful pre-employment screening. Preferred: oncology experience and familiarity with diagnostics. HighValue: oncology, molecular diagnostics, pharma/diagnostics industry experience, customer retention, case management, CRM proficiency. WorkSetup: travel required, including evenings and weekends, with physical ability for extended sitting, standing, and lifting.