Position Summary
The Oncology Account Executive is a customer-facing sales professional responsible for driving sustained territory growth through new account acquisition and expansion of existing customer relationships. Ensures exceptional customer experience from order initiation through report delivery while supporting adoption and utilization of Caris molecular profiling solutions.
Key Responsibilities
- Drive new account acquisition and organic growth through strategic prospecting, value-based selling, and clinical education.
- Position Caris as a preferred or sole-source provider of tumor profiling and molecular intelligence solutions.
- Analyze territory opportunities and develop strategic sales plans; meet or exceed revenue, activity, and performance targets.
- Build and maintain strong customer relationships through consistent in-person engagement.
- Ensure seamless customer experience across the full order lifecycle; escalate issues when satisfaction is at risk.
- Execute retention strategies; identify upselling and cross-selling opportunities.
- Engage oncology clinicians across clinics, pathology labs, and hospital settings; support physicians with ordering and interpretation of the CMI platform (including PHI access when required).
- Advise on technology solutions (portals, EMR integrations, workflows) and maintain knowledge of molecular profiling/biomarkers and competitive offerings.
- Provide consultative guidance on billing, reimbursement, and payer dynamics; serve as a resource on lab reimbursement and operational workflows.
- Collaborate with Client Services, Regional Business Directors, and Commercial Leadership; maintain accurate CRM documentation; maintain assigned company assets; support meetings/conferences/trade shows; perform other duties as assigned.
Required Qualifications
- Bachelorโs degree required; minimum 3 years of relevant sales experience.
- Strong understanding of oncology practices and molecular diagnostics; knowledge of billing/reimbursement environments.
- Excellent communication and relationship-building skills; ability to manage multiple priorities.
- Proficiency with Microsoft Office and CRM tools.
- Valid driverโs license; willing to travel regularly.
- Successful completion of pre-employment requirements.
Preferred Qualifications
- 5+ years in oncology or molecular diagnostics sales.
- Established oncology or pathology relationships.
- Familiarity with hospital systems and pathology networks.
Additional Information
- Travel required (possible evenings, weekends, or holidays). Physical demands: sit/stand for extended periods; lift routine office materials.
Conditions of Employment
- Pre-employment process includes criminal background check, drug screening, credit check (for certain positions), and reference verification.