Neuroscience Executive Director, Sales – West

Role Summary

This is a field-based and remote opportunity supporting a team in an assigned region. The Executive Director, Sales will be a strategic and innovative leader responsible for motivating and guiding an agile field force, focusing on problem-solving and enhancing customer experience to boost sales performance. You will inspire, guide, and cultivate a high-impact team in a fast-paced and complex market. The Executive Director, Sales will oversee the development, coordination, and execution of both national and regional commercial customer engagement strategies to support disease area strategies by thoroughly understanding the needs of key regional accounts and the local healthcare ecosystem to create a seamless experience for accounts. You will be accountable for driving the sales performance and profitability of the therapeutic area portfolio brands within the designated region, executing new product launches successfully, crafting overall business strategies for the designated area's sales organization, and working with and developing a dedicated team.

Responsibilities

• Inspire and support a nationwide team of Customer Engagement professionals including Regional Directors, Area Business Leaders, and Territory Account Specialists, to elevate customer experience and drive business strategies that meet or exceed sales goals within the therapeutic area.
• Serve as a strategic leader and role model bringing emotional maturity, creativity, and integrity to decision-making while fostering a collaborative, inclusive environment that inspires others to do their best.
• Partner closely with cross-functional colleagues to shape a thoughtful product strategy that reflects both national and local market needs, ensuring a seamless and impactful customer journey.
• Lead the development and execution of key initiatives across the therapeutic area, collaborating across departments and championing change management efforts that align with Customer Engagement and broader US enterprise priorities.
• Collaborate with matrix partners and senior leaders in Marketing, Patient Services, and Market Access to deeply understand customer needs and team dynamics, translating insights into promotional strategies that boost performance.
• Build and nurture a high-performing, diverse Customer Experience team by focusing on inclusive hiring, succession planning, and professional development. Promote a patient-centered culture rooted in Novartis Values & Behaviors, while empowering people leaders to strengthen their coaching capabilities.
• Allocate resources strategically to meet regional sales targets, maximize return on investment, and respond to emerging opportunities and risks throughout the year. Guide resource planning during the budgeting process to support regional business strategies.
• Maintain meaningful customer relationships by gathering insights and sharing them across teams, helping shape products and services that truly meet customer needs.
• Ensure a strong grasp of the payer landscape and reimbursement processes, using this knowledge to inform strategic decisions and support access solutions that meet customer and business needs.
• Tailor and implement marketing strategies locally, developing business plans that reflect collaboration with partners and cross-functional teams.

Qualifications

• Required: Bachelor’s degree from a 4-year college or university.
• Required: 10+ years of experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams. Other complex sales environments are welcome if they involve strong field leadership and customer engagement.
• Required: Demonstrated ability to drive sales performance, lead cross-functional teams, and execute strategy across complex, multi-regional environments; foster inclusive, high-performing teams.
• Required: Experience managing large field teams (100–300 people) as a second-line leader, with change navigation and growth support.
• Required: Cross-functional experience in market access, reimbursement, and account management, with understanding of payer systems, buy-and-bill models, and specialty pharmacy; capable of leading strategic initiatives and managing complex budgets.
• Required: Strong operational capabilities and business acumen, including preparing field teams for new product launches and aligning national and local go-to-market strategies.
• Required: Understanding of national and local market access dynamics; ability to collaborate across teams and with external partners to co-create tailored solutions that support access and drive impact.
• Required: Residence within the region (or reasonable commuting distance to a metropolitan airport); travel 60-80% of the time; valid driver’s license.

Desirable Qualifications

• MBA or advanced degree.

Skills

• Strategic leadership and management
• Cross-functional collaboration
• Customer engagement and experience optimization
• Change management
• Market access and reimbursement knowledge
• Budgeting and resource planning

Education

• Bachelor’s degree required