Medical Value and Health Information Technology (MVHIT) Manager - Health IT Liaison - East US

Role Summary

Medical Value and Health Information Technology (MVHIT) Manager - Health IT Liaison Manager East US

Responsibilities

• Work with cross-functional medical and commercial account teams to gather EHR customer insights and assess opportunities
• Manage the customer accounts prioritization process for the MV Health IT Liaisons
• Contribute to the development of scalable, EHR-enabled tools and resources in relation to key therapeutic areas
• Deliver insights related to EHR objectives to key internal partners to help inform strategic decisions
• Deliver education on EHR reporting and clinical decision support tools to support health system initiatives
• Conduct regular meetings with customers to provide appropriate Health IT-related education
• Create and complete key account plans for how to navigate the customer landscape plus complete key initiatives
• Effectively assist through training and communication MSLs and KAMs on MVHIT and EHR programs and resources and provide support to field staff to address questions
• Confidently engages customers in a field facing capacity using appropriate methods and MAC approved materials/messaging
• Demonstrates effective use of CRM tool to run territory schedule and call documentation
• Support cross-functional workstreams to support business initiatives as requested for identified accounts, contributing strategic insights on care management evolution, quality and care initiatives, and HIT implementation
• Provide feedback and support on targeting strategies, Key Performance Indicators, and POAs
• 50% travel may be required

Qualifications

• Basic Qualifications:
  • Doctorate degree OR
  • Master’s degree and 3 years of Medical Capabilities experience OR
  • Bachelor’s degree and 5 years of Medical Capabilities experience
• Preferred Qualifications:
  • Experience in pharmaceutical/biotech industry or hospital system
  • Understanding of or familiarity with EHR systems within IDNs
  • An understanding of the impact of healthcare market and legislative tends that impact Health Systems, Pharma, Payers
  • Experience in applying health information technology in in-patient and ambulatory settings
  • Strong eye for business, analytical skills, and critical thinking ability
  • Demonstrated customer-facing experience with a strong customer service mindset
  • Good understanding of IDNs and key partners
  • Hands-on experience with EHR products, such as Epic, Allscripts, eClinicalWorks, and Cerner
  • Experience with EHR reporting tools

Skills

• Health information technology (HIT) systems knowledge
• EHR lifecycle and clinical decision support familiarity
• Strategic account management and cross-functional collaboration
• Educational delivery to health system stakeholders
• CRM proficiency and territory management
• Data interpretation and population health concepts