Manager, Sales Operations

Role Summary

Manager, Sales Operations. Partner with the sales team to ensure they have the tools, insights, and support to succeed, acting as a bridge between people, processes, and technology through the CRM system and analytics tools.

Responsibilities

• Act as the main point of contact for the sales team on CRM questions, reporting tools, and data analytics
• Serve as the primary administrator and business owner of the Veeva CRM platform
• Design, configure, and maintain CRM workflows, reports, and dashboards to align with sales team needs
• Conduct training and onboarding sessions for sales team members to ensure proper CRM use and develop user-friendly guides and best practices for field adoption
• Partner with IT and vendors to troubleshoot issues, manage upgrades, process quarterly updates, and implement enhancements
• Ensure Veeva reflects the most current resources, messaging, and account-level data, including data stewardship responsibilities
• Collaborate with Compliance to ensure Veeva processes adhere to all regulatory requirements
• Support data-driven recommendations and work with commercial analytics and sales leadership to analyze sales trends and call activity
• Gather feedback from sales leadership and field team to improve system usability and data accuracy
• Train and mentor sales teams on interpreting analytics dashboards

Qualifications

• Bachelor‚Äôs Degree in Business, Information Technology or Systems, or Healthcare related field preferred
• 3+ years of experience in Sales Operations, Commercial Operations, or CRM administration (Veeva preferred) in Pharmaceutical or Biotechnology
• Advanced proficiency in MS Office (Excel) and Power BI
• Excellent communication skills with ability to present findings to technical and non-technical audiences
• Demonstrated ability to build trust with sales teams and leadership
• Project management ability to keep tasks on track
• SQL experience a plus
• Experience with pre-launch and marketed products
• Flexibility to work in a dynamic start-up environment
• Understanding of the pharmaceutical commercial, regulatory, and legal environment and demonstrated integrity in compliance
• Occasional travel expected

Skills

• CRM administration (Veeva)
• Data analysis and visualization (Power BI, Excel)
• Training and stakeholder collaboration
• Regulatory compliance awareness
• Vendor coordination and IT collaboration

Education

• Bachelor‚Äôs degree as listed in Qualifications

Additional Requirements

• Occasional travel will be expected for the role