Manager Lab Instrumentation Services-Liquid Chromatography-Mass Spectrometry (LC-MS)

Role Summary

Manager Lab Instrumentation Services-Liquid Chromatography-Mass Spectrometry (LC-MS) at Groton, CT. Leads preventative maintenance, calibrations, repairs, and installation of R&D instrumentation critical for Preclinical & Translational Services (P&T S) scientists’ development of novel medicines. Manages LC-MS equipment and provides general support for other instrumentation as time permits.

Responsibilities

• Independently service and maintain lab instrumentation equipment so scientists can deliver breakthrough medicines.
• Perform system diagnostics of highly technical and complex scientific equipment as necessary.
• Provide advanced support and troubleshooting on a wide range of analytical instrumentation.
• Demonstrate expert knowledge in LC-MS equipment and related systems.
• Identify and manage high-value cost and time savings opportunities.
• Develop strategic alliances with Original Equipment Manufacturers (OEMs) to leverage technology advantage.
• Identify problems and inefficiencies, propose and implement improvements with approval.
• Develop new processes to improve efficiency and cost savings.
• Lead or participate in installation, configuration and operation of instrumentation and software; collaborate with Digital and other groups as needed.
• Update Enterprise Asset Management System (EAMS) with maintenance, asset management, and work orders data.
• Provide consultation on lab and process area design with scientists.
• Drive cost-reduction initiatives using discretion and judgment with approval.
• Share expertise and provide training to Pfizer teammates; attend OEM training as needed.

Qualifications

• Minimum: BS in Engineering, Chemistry, or Biochemistry with 4+ years of experience.
• Or: AS in Engineering, Chemistry, or Biochemistry with at least 8 years of experience.
• Or: High school diploma with 10+ years of relevant laboratory instrumentation services experience or extensive OEM training plus 5‚Äì10 years of engineering experience in support of high-end analytical instrumentation.
• Experience and repair competency with LC-MS, HPLC, analyzers, flow spectrometers, and related equipment (e.g., Tecan, Biomek, Beckman liquid handlers, plate readers).
• Experience with GxP compliance.

Bonus Points / Preferred Qualifications

• Experience in pharmaceutical lab automation or as an OEM service technician.
• Experience with automated tube and plate handling, robotics, workflow design, and protocol development.
• Excellent customer service and timely delivery.
• Strong problem-solving skills and ability to apply innovative approaches.
• Ability to develop creative solutions applying lean principles to streamline workflows and reduce errors.
• Well-organized with multi-tasking and adaptability to changing priorities.
• Experience collaborating with stakeholders and hardware/software vendors.
• Excellent verbal and written communication skills; ability to present internal and external presentations.
• Ability to develop strong collaborative relationships and manage service delivery of external parties.
• Experience working with multi-functional, cross-line teams; proficiency with Microsoft Office and scientific software.

Education

• Not specified beyond qualifications above.

Additional Requirements

• Travel to other Pfizer domestic sites may be required on a limited basis for maintenance and repairs.