Manager, Global Clinical Solutions

Role Summary

Manager, Global Clinical Solutions (GCS) / IRT Lead. Enable efficient delivery of GCS services and technology for clinical programs. Lead Interactive Response Technology (IRT)/Randomization & Trial Supply Management (RTSM) systems across study lifecycle, covering set-up, maintenance, and close-out, including randomization, drug supply, and site/subject activities. Drive continuous improvement and ensure delivery to time, cost, and quality.

Responsibilities

• Service delivery and lifecycle management of GCS processes, systems, and tools; ensure business continuity and compliance.
• IRT/RTSM leadership: translate protocol requirements into system design, oversee configuration, UAT, go-live, maintenance, and decommissioning.
• Vendor management: manage IRT providers for scope, quality, compliance, timelines, and SLAs; resolve issues and ensure on-time delivery.
• Project management: plan and track milestones, manage risks/issues and changes, communicate clearly with stakeholders, and report progress.
• Training and user enablement: deliver training on processes/systems/tools, facilitate knowledge sharing, define best practices, and maintain communications across GCS and AZ.
• Process improvement: analyze usage and performance, identify efficiency opportunities, build business cases, and lead Lean-driven improvements.
• Performance monitoring and change delivery: monitor KPIs, implement operational changes, embed continuous improvement and effective knowledge management.

Qualifications

• Required: Bachelor’s degree in life sciences/healthcare and 4+ years of experience.
• Required: Strong project management, analytical and organizational skills; stakeholder management and presentation skills.
• Required: Excellent written and spoken English.
• Required: Proven risk and issue management; effective use of escalation and governance.
• Required: Ability to build relationships and achieve outcomes without direct line authority; curious, self-motivated, and proactive.
• Preferred: Expertise in GCS/IRT services; experience with Lean Six Sigma and Quality Management Systems (QMS).
• Preferred: ≈2+ years in drug development or clinical operations; understanding of ICH GCP.
• Preferred: Experience in a complex, global organization and cross-functional collaboration.

Education

• Bachelor’s degree in life sciences/healthcare