Manager, Commercial Master Data Management (MDM)
Alkermes
4 hours ago
Remote friendly (Greater Boston)
United States
IT
Responsibilities:
- Manage a team of data stewards (internal and/or external) to provide direction and guidance to manage Commercial master data assets
- Lead timely resolution of field-submitted Data Change Requests (DCRs) and data inquiries from field and home office users
- Monitor incoming requests, research data issues/discrepancies, make decisions, implement changes in systems and processes, and communicate decisions back to impacted teams
- Create and maintain department work instructions and documentation for master data management
- Independently conduct regular data quality assessments, identify issues, and collaborate with relevant teams to rectify data discrepancies and anomalies
- Provide guidance and recommendations to improve master data quality for customers including HCP, HCO, and affiliations
- Create and maintain exception reports using SQL, MDM, or CRM report-building functions to identify and correct inaccurate customer data attributes
- Provide standard and ad hoc analysis and reports to generate insights and enrich master data
- Participate in and lead discussions on master data in cross-functional meetings
- Collaborate with commercial stakeholders, IT, and external vendors on requirement gathering, development, and testing of new data and system changes
- Develop and provide training and guidance on data stewardship best practices
- Engage with industry resources to learn about best practices for maintaining high quality master data
- Support evaluation and implementation of advanced technologies, including AI/ML for automated data anomaly detection, processing, and stewardship
Qualifications:
- Bachelor’s degree required
- 4–6 years’ experience supporting pharmaceutical commercial operations with 1–2 years’ experience in an MDM related role required
- Experience with MDM concepts such as match & merge, survivorship, and data standardization required
- Experience with Veeva CRM and Informatica MDM preferred
- Experience with pharmaceutical commercial datasets (e.g., IQVIA OneKey, Xponent, DDD, Claims, Formulary, Specialty Pharmacy) preferred
- Understand core principles and dimensions of data management in the life sciences sector
- Proficient with SQL/Snowflake, Tableau, and Microsoft Office (Excel, PowerPoint)
- Strong sense of ownership and accountability; effective problem-solving and attention to detail; determination to ensure high-quality data
- Good written and verbal communication; ability to work across functional areas; meet deadlines and multitask; self-starter with innovative, customer-focused mindset
- Flexibility to learn new systems and business processes
Compensation/Benefits:
- Annual base salary: $126,000–$147,000
- Eligible for annual performance pay bonus
- Competitive benefits package
Work location:
- Weekly hybrid schedule in Waltham office
- Manage a team of data stewards (internal and/or external) to provide direction and guidance to manage Commercial master data assets
- Lead timely resolution of field-submitted Data Change Requests (DCRs) and data inquiries from field and home office users
- Monitor incoming requests, research data issues/discrepancies, make decisions, implement changes in systems and processes, and communicate decisions back to impacted teams
- Create and maintain department work instructions and documentation for master data management
- Independently conduct regular data quality assessments, identify issues, and collaborate with relevant teams to rectify data discrepancies and anomalies
- Provide guidance and recommendations to improve master data quality for customers including HCP, HCO, and affiliations
- Create and maintain exception reports using SQL, MDM, or CRM report-building functions to identify and correct inaccurate customer data attributes
- Provide standard and ad hoc analysis and reports to generate insights and enrich master data
- Participate in and lead discussions on master data in cross-functional meetings
- Collaborate with commercial stakeholders, IT, and external vendors on requirement gathering, development, and testing of new data and system changes
- Develop and provide training and guidance on data stewardship best practices
- Engage with industry resources to learn about best practices for maintaining high quality master data
- Support evaluation and implementation of advanced technologies, including AI/ML for automated data anomaly detection, processing, and stewardship
Qualifications:
- Bachelor’s degree required
- 4–6 years’ experience supporting pharmaceutical commercial operations with 1–2 years’ experience in an MDM related role required
- Experience with MDM concepts such as match & merge, survivorship, and data standardization required
- Experience with Veeva CRM and Informatica MDM preferred
- Experience with pharmaceutical commercial datasets (e.g., IQVIA OneKey, Xponent, DDD, Claims, Formulary, Specialty Pharmacy) preferred
- Understand core principles and dimensions of data management in the life sciences sector
- Proficient with SQL/Snowflake, Tableau, and Microsoft Office (Excel, PowerPoint)
- Strong sense of ownership and accountability; effective problem-solving and attention to detail; determination to ensure high-quality data
- Good written and verbal communication; ability to work across functional areas; meet deadlines and multitask; self-starter with innovative, customer-focused mindset
- Flexibility to learn new systems and business processes
Compensation/Benefits:
- Annual base salary: $126,000–$147,000
- Eligible for annual performance pay bonus
- Competitive benefits package
Work location:
- Weekly hybrid schedule in Waltham office