LTC PAM - Southeast

Role Summary

Long-Term Care Patient Access Manager (LTC PAM) at Acadia, a field-based role supporting healthcare providers and facilities in navigating access to therapies for on-label use in long-term care settings. This non-promotional position serves as a dedicated point of contact for LTC providers, facilities, and pharmacies, delivering expert guidance on access-related questions and solutions. Acts as a liaison between LTC stakeholders, payers, and hub resources to help ensure timely and appropriate treatment.

Responsibilities

• Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
• Educate healthcare providers when appropriate to navigate and clarify access process
• Proactively work with assigned LTC facilities to build and maintain product and access-related knowledge
• Coordinate with Acadia customer support, LTC pharmacies, and other field teams to support patient access
• Escalate local payer issues to regional account managers
• Condense complex issues into simple solutions with cross-functional peers to improve customer experience, educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in the assigned territory
• In-service LTC facilities on all aspects of the prescription process, including coverage pathways, prior authorization, specialty pharmacies, financial assistance programs, and patient resources
• Partner with cross-functional colleagues to address individual LTC facility needs
• Drive completion, submission, and follow-through of LTC-specific forms and related documentation
• Maintain a consistent on-site presence in LTC facilities
• Coordinate with hub resources to minimize therapy gaps
• Serve as a liaison with LTC pharmacies to coordinate dispensing, benefit investigations, and troubleshoot adjudication/distribution issues
• Track, synthesize, and communicate field insights to inform training and distribution strategies

Education & Experience

• Bachelor’s degree required; life sciences concentration preferred. Advanced degrees (RN, MSN, MBA) are a plus.
• Minimum of 5 years in Patient Access, Market Access, Specialty Pharmacy, Nursing, or related areas, with 2+ years in Long-Term Care preferred
• Strong knowledge of payer dynamics, Medicare Part A and Part D access preferred
• Equivalent combination of relevant education and experience considered

Required Skills

• Track record of increased responsibilities
• Cross-functional collaboration
• Proven ability to lead without authority
• Patient-centric and service-oriented mindset
• Interpersonal excellence, high emotional intelligence and empathy
• Exceptional organizational and time management skills
• Understanding of HIPAA rules
• Strong written and verbal communication and presentation skills
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Budget management capabilities
• Adaptable in a changing environment
• Team-driven with a drive to succeed
• Ability to travel up to 60% for LTC facility engagement and pharmacy collaboration

Physical Requirements

Regular standing, walking, sitting, and use of hands; ability to reach, climb, balance, stoop, kneel, crouch; ability to travel overnight as required; ability to lift up to 20 pounds.