LTC PAM - Mid-Atlantic

Role Summary

Long-Term Care Patient Access Manager (LTC PAM) at Acadia, a field-based role supporting healthcare providers and facilities in navigating access to on-label therapies in long-term care settings. This non-promotional position serves as a dedicated point of contact for LTC providers, facilities, and pharmacies, delivering expert guidance on access-related questions and solutions. The role acts as a strategic liaison between LTC stakeholders, payers, and hub resources to help ensure patients receive timely and appropriate treatment.

Responsibilities

• Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
• Educate healthcare providers when appropriate to navigate and clarify access processes
• Proactively work with assigned LTC facilities to build and maintain product access knowledge
• Coordinate with Acadia customer support, LTC pharmacies, and other field teams to support patient access
• Escalate local payer issues to regional account managers
• Translate complex issues into simple solutions with cross-functional peers to improve customer experience, educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in the assigned territory
• Provide in-service to LTC facilities on prescription process aspects, including Medicare coverage pathways, prior authorization requirements, specialty pharmacies, financial assistance, and patient resources
• Partner with cross-functional colleagues to address LTC facility needs
• Drive completion and submission of LTC-specific forms and related documentation
• Maintain a consistent on-site presence in LTC facilities
• Coordinate with hub resources to minimize therapy gaps
• Coordinate with LTC pharmacies to manage dispensing, benefit investigations, and adjudication/distribution issues
• Track and communicate field insights to inform training and distribution strategies

Education & Experience

• Bachelor’s degree required; life sciences concentration preferred. Advanced degrees (RN, MSN, MBA) are a plus
• Minimum of 5 years of relevant experience in Patient Access, Market Access, Specialty Pharmacy, Nursing, or related areas; 2+ years in Long-Term Care strongly preferred
• Strong knowledge of payer dynamics; Medicare Part A and Part D access is preferred
• Equivalent combination of education and experience considered

Required Skills

• Track record of increasing responsibilities
• Strong cross-functional collaboration
• Ability to lead without formal authority
• Patient-centric service mindset
• Exemplary interpersonal skills
• High emotional intelligence and empathy
• Strong organization and time management
• Understanding of HIPAA rules
• Excellent written and verbal communication and presentation skills
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Ability to manage expenses within budgets
• Adaptable to change and team-driven
• Willingness to travel up to 60% to support LTC facility engagement and pharmacy collaboration

Education

• As listed in Education & Experience

Additional Requirements

• Regular on-site presence in LTC facilities; travel as required by business needs