LTC PAM - Mid-Atlantic

Role Summary

Long-Term Care Patient Access Manager (LTC PAM) at Acadia, field-based role supporting healthcare providers and facilities in navigating access to therapies for on-label use in long-term care settings. Non-promotional position serving as a dedicated contact for LTC providers, facilities, and pharmacies, delivering expert guidance on access-related questions and solutions. Acts as a strategic liaison between LTC stakeholders, payers, and hub resources to ensure timely and appropriate treatment, with impact on patient outcomes through collaboration and access expertise.

Responsibilities

• Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
• Educate healthcare providers to navigate and clarify access process
• Proactively work with assigned LTC facilities to build and maintain company products and access knowledge
• Coordinate with Acadia customer support, LTC pharmacies, and other field teams to support patient access
• Escalate local payer issues to regional account managers
• Consolidate complex issues into simple solutions with cross-functional peers to improve customer experience and educate providers on access, coverage, and payer processes
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in the assigned territory
• In-service LTC facilities on prescription process aspects including Medicare pathways, prior authorization, specialty pharmacies, financial assistance programs, and patient resources
• Partner with cross-functional colleagues to address LTC facility needs
• Drive completion and submission of LTC-specific forms and related documentation
• Maintain a consistent on-site presence in LTC facilities
• Coordinate with hub resources to minimize therapy gaps
• Serve as liaison with LTC pharmacies to coordinate dispensing, benefit investigations, and troubleshoot adjudication/distribution issues
• Track, synthesize, and communicate field insights to inform training and distribution strategies

Qualifications

• Bachelor’s degree required; life sciences concentration preferred. Advanced degrees (RN, MSN, MBA) are a plus
• Minimum of 5 years of relevant experience in Patient Access, Market Access, Specialty Pharmacy, Nursing, or related areas; 2+ years in Long-Term Care strongly preferred
• Strong knowledge of payer dynamics; Medicare Part A and Part D access preferred
• Equivalent combination of education and experience considered

Skills

• Track record of increased responsibilities
• Strong cross-functional collaboration
• Ability to lead without authority
• Patient-centric and service-oriented mindset
• Exemplary interpersonal skills
• High emotional intelligence and empathy
• Excellent organizational and time management skills
• Understanding of HIPAA rules
• Strong written and verbal communications and presentation skills
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Ability to manage expenses within budgets
• Adaptable to change
• Team-oriented with drive to succeed
• Ability to travel up to 60% for LTC facility engagement and pharmacy collaboration

Education

• Bachelor’s degree required; life sciences concentration preferred. Advanced degrees (RN, MSN, MBA) are a plus