LTC PAM Lead

Role Summary

LTC PAM Lead responsible for guiding a high-performing team of Patient Access Managers to ensure seamless access to therapies for patients in long-term care facilities. Field-based leadership role focused on shaping and executing the long-term care access strategy, collaborating with internal stakeholders, providers, LTC facilities, and pharmacies. Non-promotional leadership role centered on impact, alignment, and execution.

Responsibilities

• Lead execution of strategic and tactical initiatives for the LTC PAM team
• Provide coaching, mentoring, and development of PAM team members to build LTC-specific expertise
• Drive change/resolution of coverage policy issues with field-based National Accounts, including commercial and government payers
• Conduct field visits to evaluate LTC PAM execution in facility and pharmacy settings
• Translate corporate patient access strategies into actionable execution for LTC facilities and pharmacies
• Ensure team drives completion and follow-through of LTC qualifying referrals
• Serve as the primary escalation point for LTC PAM escalations
• Lead internal teams to achieve common goals
• Represent LTC PAM insights in business reviews, trainings, and cross-functional meetings
• Partner with Trade & Distribution and cross-functional partners to achieve common goals
• Identify access solutions and determine plans for resolution, leading cross-functional teams as needed
• Collaborate with National Patient Support & Access Directors to train/onboard PAMs and evolve the team as needs change
• Develop and drive metrics to measure performance and communicate to stakeholders
• Address LTC-specific payer challenges
• Develop and mentor team members to support individual and team success
• Oversee personnel actions including hiring, performance management, coaching, career development, and promotions
• Ensure all actions comply with laws, regulations, policies, and Acadia values

Qualifications

• Bachelor’s degree and 8 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive access/reimbursement expertise; 5 years of access/reimbursement experience
• 3 years of leadership experience (Market Access, Patient Access, National Accounts, Sales Management, or Access Leadership)
• 2+ years of LTC experience preferred; MBA is a plus
• Commercial and Managed Access expertise preferred with strong field healthcare experience

Required Skills

• Patient-centric mindset with high emotional intelligence and empathy
• Exceptional organizational and time management skills
• Understanding of HIPAA and patient privacy regulations
• Strong written and verbal communication and presentation skills
• Ability to manage expenses within budgets and compliance guardrails
• Adaptability to evolving LTC access dynamics and facility-level challenges
• Fast learner, flexible, and able to adjust quickly
• Ability to manage cross-functional internal and external communications with diverse stakeholders
• Demonstrated history of successful cross-functional collaboration
• Ability to travel up to 60% for field coaching and LTC facility engagement

Education

• As listed in Qualifications (Bachelor’s degree required)

Additional Requirements

• Regular standing, walking, sitting, use of hands; ability to travel overnight and outside standard hours as required