LTC PAM - Great Lakes

Role Summary

Long-Term Care Patient Access Manager (LTC PAM) at Acadia, a field-based role supporting healthcare providers and facilities in navigating access to our therapies for on-label use in long-term care settings. You’ll serve as a dedicated point of contact for LTC providers, facilities, and pharmacies—delivering expert guidance on access-related questions and solutions. You’ll act as a strategic liaison between LTC stakeholders, payers, and hub resources to help ensure patients receive timely and appropriate treatment.

Responsibilities

• Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
• Educate healthcare providers when appropriate, to navigate and clarify access process
• Proactively work with assigned LTC facilities to build and maintain company products, access related knowledge
• Work seamlessly and in coordination with Acadia customer support services, LTC pharmacies, and other field teams while supporting patient access
• Escalate local payer issues to regional account managers
• Condense complex issues into simple solutions by working with cross-functional peers to improve customer experience, educating providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territory
• In-service to LTC facilities on all aspects of the prescription process including but not limited to coverage pathways for Medicare Part A vs Part D, prior authorization requirements, specialty pharmacies, financial assistance programs, and patient resources
• Provide partnership with cross-functional colleagues to address individual LTC facility needs
• Drive completion, submission, and follow-through of LTC-specific forms (e.g., Treatment Forms, Service Request Forms) and related documentation
• Maintain a consistent on-site presence in LTC facilities
• Coordinate with hub resources to minimize therapy gaps
• Serve as a liaison with LTC pharmacies to coordinate dispensing, benefit investigations, and troubleshoot adjudication/distribution issues
• Track, synthesize, and communicate field insights (payer trends, workflow gaps, pharmacy issues) to inform training and distribution strategies

Qualifications

• Bachelor’s degree required; concentration in life sciences preferred. Advanced degrees (RN, MSN, MBA) are a plus.
• Minimum of 5 years of relevant experience in Patient Access, Market Access, Specialty Pharmacy, Nursing, or related areas, with 2+ years of experience strongly preferred in Long-Term Care.
• Strong knowledge of payer dynamics, Medicare Part A and Part D access is preferred.
• Equivalent combination of relevant education and applicable job experience may be considered.

Skills

• Track record of increased responsibilities
• Strong history of cross-functional collaboration
• Demonstrated success leading without authority
• Patient-centric and service-oriented mindset
• Exemplary interpersonal skills
• High emotional intelligence and empathy
• Exceptional organizational and time management skills
• Understanding of HIPAA rules
• Strong written and verbal communications as well as presentation skills
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
• Ability to manage expenses within allocated budgets
• Adaptable and open to an environment of change
• Strong enthusiasm with a drive to succeed within a team
• Ability to travel up to 60% to support LTC facility engagement and pharmacy collaboration

Education

• Bachelor’s degree required; concentration in life sciences preferred. Advanced degrees (RN, MSN, MBA) are a plus.

Additional Requirements

• Travel up to 60% to support LTC facility engagement and pharmacy collaboration
• Regular on-site presence at LTC facilities; ability to travel independently overnight and/or work after hours as required