LTC PAM - Great Lakes

Role Summary

Long-Term Care Patient Access Manager (LTC PAM) at Acadia, a field-based role supporting healthcare providers and facilities in navigating access to therapies for on-label use in long-term care settings. You’ll act as a dedicated point of contact for LTC providers, facilities, and pharmacies, delivering expert guidance on access-related questions and solutions. This non-promotional position serves as a strategic liaison between LTC stakeholders, payers, and hub resources to help ensure patients receive timely and appropriate treatment. Travel up to 60% may be required.

Responsibilities

• Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
• Educate healthcare providers when appropriate to navigate and clarify access process
• Proactively work with assigned LTC facilities to build and maintain product and access-related knowledge
• Coordinate with Acadia customer support, LTC pharmacies, and other field teams to support patient access
• Escalate local payer issues to regional account managers
• Translate complex issues into simple solutions by collaborating with cross-functional peers to improve customer experience and educate providers on access and reimbursement requirements, coverage status, and payer appeals processes
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in the assigned territory
• Educate LTC facilities on all aspects of the prescription process, including Medicare coverage pathways, prior authorization requirements, specialty pharmacies, financial assistance programs, and patient resources
• Partner with cross-functional colleagues to address LTC facility needs
• Drive completion and submission of LTC-specific forms and related documentation
• Maintain a consistent on-site presence in LTC facilities
• Coordinate with hub resources to minimize therapy gaps
• Serve as a liaison with LTC pharmacies to coordinate dispensing, benefit investigations, and troubleshoot adjudication/distribution issues
• Track, synthesize, and communicate field insights to inform training and distribution strategies

Qualifications

• Bachelor’s degree; life sciences concentration preferred. Advanced degrees (RN, MSN, MBA) are a plus
• Minimum of 5 years in Patient Access, Market Access, Specialty Pharmacy, Nursing, or related areas; 2+ years in Long-Term Care strongly preferred
• Strong knowledge of payer dynamics; Medicare Part A and Part D access preferred
• Equivalent combination of education and experience may be considered

Skills

• Track record of increasing responsibilities
• Strong cross-functional collaboration
• Ability to lead without formal authority
• Patient-centric and service-oriented mindset
• Exemplary interpersonal, organizational, and time management skills
• Understanding of HIPAA rules
• Strong written and verbal communication and presentation skills
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Budget-conscious expense management
• Adaptable to change; team-driven with a proactive attitude
• Ability to travel up to 60% for LTC facility engagement and pharmacy collaboration

Education

• Bachelor’s degree required; life sciences preferred. Advanced degrees (RN, MSN, MBA) are a plus

Additional Requirements

• Regular travel as part of role requirements
• Ability to lift up to 20 pounds occasionally