Local Gastroenterology Account Manager - Philadelphia, PA

Role Summary

The Local Gastro Account Manager, Site of Care (SOC) is field-based and will assess, plan, and execute AbbVie programs to support treatment delivery for infused therapies within the Gastroenterology business. The role involves prospecting local SOCs, developing and executing account/partner business plans, and coordinating with internal teams to maximize pull-through through coordinated business planning. Travel is required.

Responsibilities

• Maximize site of care (SOC) opportunities in accordance with product labelling, strategic imperatives, and Company policies.
• Execute against defined MBOs for the SOC role.
• Provide overview of therapy and clinical procedures involved with infusion to assigned SOC customers/partners; coordinate with Medical Affairs as necessary.
• Identify gaps in SOC networks and develop plans to expand SOC options.
• Pull through national partnership contracts at the local level; develop business cases to support contracts and manage them to ensure optimal results.
• Provide ongoing access-related education including coding and billing; conduct quarterly business reviews with SOC administrative leaders; understand healthcare issues/trends and best practices to establish credibility beyond product/therapy areas.
• Serve as the lead contact with sales, patient services, and reimbursement access functions for assigned SOC customers/partners.
• Evaluate, develop, monitor, and measure partnerships/business plans within designated accounts to align with defined objectives (profit, growth, value).
• Develop and grow relationships within accounts to meet business needs through collaboration while driving results.
• Develop and deliver business presentations/reviews to customers/partners based on mutual needs/benefits.

Qualifications

• Minimum of 4 years pharma/medical industry experience required
• Minimum of 2 years’ experience with market access/site of care customer segments and reimbursement (commercial and government payers, billing/coding) with infused products required
• Direct experience with identifying and activating sites of care in infusion service areas (e.g., national/regional infusion service providers, buy-and-bill physician offices)
• Ability to work independently with appropriate supervisory input as needed
• Strong understanding of healthcare regulatory environments and demonstrated integrity
• Ability to foster innovation in account approaches and practices
• Attention to detail with the ability to recognize issues within higher-level policies/regulations
• Excellent planning and organizational skills; ability to meet date-sensitive deadlines
• Ability to work cross-functionally in a dynamic environment with urgency
• Strong interpersonal and communication skills (written and verbal)

Skills

• Account management and relationship-building
• Strategic planning and business case development
• Healthcare reimbursement and coding knowledge
• Sales and presentation skills
• Cross-functional collaboration

Education

• Not specified

Additional Requirements

• Driving a personal auto or company vehicle; valid driver’s license; ability to pass pre-employment drug screening and meet safe driving requirements
• Travel required: 70-75%