Lead SAP Customer Master Data & Analytics
AbbVie
2 hours ago
Remote friendly (Austin, TX)
United States
IT
Lead, Customer Master Data & Analytics (Finance Shared Services)
Responsibilities:
- Lead the Customer Master Data vision, roadmap, and governance framework across SAP S/4HANA and integrated systems.
- Serve as the senior point of contact across Customer Service, Supply Chain, Pricing, Finance/AR, Commercial, and IT.
- Define and enforce global customer data standards, stewardship practices, and data quality controls (accuracy, completeness, compliance).
- Drive continuous improvement across Customer Master Data processes.
- Oversee Customer MDM/DSP (Syniti – Data Stewardship Platform) operating models (intake, validation, approvals, stewardship, escalation, audit readiness).
- Lead and manage DSP workflows (timely processing, SLA adherence, high data quality).
- Support end-to-end project delivery (SAP enhancements, integrations, data remediation).
- Lead medium-to-large scale initiatives using Smartsheet.
- Maintain/update Customer Master Data SOPs and country variants.
- Deliver executive-level reporting and analytics on data quality, KPIs, and process performance.
- Drive AI-enabled automation (duplicate detection, intelligent validation, workflow optimization).
- Ensure compliance with regulatory, audit, privacy, and SOX requirements related to customer data.
- Lead and manage 3–5 analysts supporting customer onboarding for U.S. sales organizations.
- Directly manage, coach, and develop team members.
Qualifications:
- Required: 5+ years in Master Data Management/Data Governance/Data & Analytics; strong end-to-end Order-to-Cash (OTC) understanding; ability to influence in matrixed global org; proven governance/compliance/data quality leadership; project management (Smartsheet or similar); advanced analytics/problem-solving; Excel proficiency; hands-on SQL Server, Power BI, Oracle, and data modeling; excellent communication; manage multiple priorities; people leadership.
- Preferred: formal MDM framework and DSP/Syniti; internal audit/SOX/regulatory compliance experience; SAP S/4HANA data initiatives/transformations; interest in innovation/automation/analytics-driven optimization.
Education:
- Bachelor’s degree in Business, Supply Chain, Information Systems, Data Analytics, or Finance.
Benefits (if applicable):
- Paid time off (vacation, holidays, sick), medical/dental/vision insurance, 401(k) (eligible employees); short-term incentive program eligibility.
Responsibilities:
- Lead the Customer Master Data vision, roadmap, and governance framework across SAP S/4HANA and integrated systems.
- Serve as the senior point of contact across Customer Service, Supply Chain, Pricing, Finance/AR, Commercial, and IT.
- Define and enforce global customer data standards, stewardship practices, and data quality controls (accuracy, completeness, compliance).
- Drive continuous improvement across Customer Master Data processes.
- Oversee Customer MDM/DSP (Syniti – Data Stewardship Platform) operating models (intake, validation, approvals, stewardship, escalation, audit readiness).
- Lead and manage DSP workflows (timely processing, SLA adherence, high data quality).
- Support end-to-end project delivery (SAP enhancements, integrations, data remediation).
- Lead medium-to-large scale initiatives using Smartsheet.
- Maintain/update Customer Master Data SOPs and country variants.
- Deliver executive-level reporting and analytics on data quality, KPIs, and process performance.
- Drive AI-enabled automation (duplicate detection, intelligent validation, workflow optimization).
- Ensure compliance with regulatory, audit, privacy, and SOX requirements related to customer data.
- Lead and manage 3–5 analysts supporting customer onboarding for U.S. sales organizations.
- Directly manage, coach, and develop team members.
Qualifications:
- Required: 5+ years in Master Data Management/Data Governance/Data & Analytics; strong end-to-end Order-to-Cash (OTC) understanding; ability to influence in matrixed global org; proven governance/compliance/data quality leadership; project management (Smartsheet or similar); advanced analytics/problem-solving; Excel proficiency; hands-on SQL Server, Power BI, Oracle, and data modeling; excellent communication; manage multiple priorities; people leadership.
- Preferred: formal MDM framework and DSP/Syniti; internal audit/SOX/regulatory compliance experience; SAP S/4HANA data initiatives/transformations; interest in innovation/automation/analytics-driven optimization.
Education:
- Bachelor’s degree in Business, Supply Chain, Information Systems, Data Analytics, or Finance.
Benefits (if applicable):
- Paid time off (vacation, holidays, sick), medical/dental/vision insurance, 401(k) (eligible employees); short-term incentive program eligibility.