Lead Donor Center Technician

Role Summary

Lead Donor Center Technician.

Responsibilities

• Conducts pre-donation medical screening in accordance with established guidelines.
• Determines Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
• Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
• Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
• Provides appropriate feedback to ineligible donor candidates.
• Ensures all donor screening information is complete and accurate prior to donation.
• Ensures donor confidentiality.
• Effectively communicates donor medical information to Medical Staff.
• Establishes and maintains donor files in an organized and efficient manner.
• Maintains accurate and thorough documentation of necessary records.
• Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
• Disposes of all contaminated disposable equipment.
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
• Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
• Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.

Qualifications

• Education: High School diploma or GED. Obtains required state licensures or certifications where applicable.
• Experience: Typically requires 2 years of related experience.

Skills

• Donor screening and phlebotomy support
• Plasmapheresis machine setup and operation
• Documentation and record-keeping
• Regulatory compliance (FDA, OSHA, CLIA, cGMP)
• Customer service and communication

Education

• High School diploma or GED. Obtains required state licensures or certifications where applicable.

Additional Requirements

• Cross-trained to support efficient center operations.
• Occupational Demands: Work is performed in a plasma center with exposure to biological fluids and equipment; requires PPE; physical tasks include standing/sitting for the shift, bending, twisting, lifting up to 50 lbs, hand and finger dexterity, and vision requirements.