Kidney Territory Account Manager (Pittsburgh, PA)

Role Summary

The Kidney Territory Account Manager (KTAM) is responsible for establishing and maintaining relationships with Health Care Professionals (HCPs), developing a strategic business plan, and communicating thorough disease and product knowledge to HCPs and centers of care. This role requires understanding market dynamics in rare, complex disease states and a commitment to improving patients' lives. The KTAM reports to a Regional Field Leader and leads engagement with nephrologists and serves as an account manager for specialty kidney clinics.

Responsibilities

• Establish meaningful, professional relationships with nephrologists and related HCPs; serve as a territory account manager for specialty kidney clinics
• Develop and maintain expertise on the disease and the product’s clinical attributes, and educate healthcare professionals on product use in appropriate patients
• Understand assigned physicians, territory & market dynamics, stakeholder mapping, key decision maker relationship management, patient protocols, referral network navigation, access, and drivers & barriers
• Be responsible for individual performance at the territory level and contribute to area and national team performance
• Demonstrate passion for improving patient care delivery, and maintain strong customer orientation and insights
• Ensure appropriate and targeted resource allocation to meet customer needs with a focus on compliance
• Stay current on the Nephrology environment; knowledge of disease, key accounts, reimbursement, and barriers to optimal care
• Manage tactical business plan, including promotional activities for customers; budget and travel expenses
• Collaborate across functional areas to achieve common goals and address challenges
• Attend and participate in meetings, take on projects and other duties as requested by management
• Exercise sound judgment and adhere to regulatory and compliance guidelines and company policies

Knowledge And Skills

• Ability to understand and communicate complex clinical disease/product
• Strong interpersonal, verbal, and written communication skills
• Ability to excel in an innovative environment; demonstrates initiative and a strong work ethic
• Passion for improving patient care; strong customer orientation and insight
• Team-based skills and ability to work cross-functionally
• Commitment to continuous learning and adoption of new technologies and approaches
• Clinical acumen, selling skills, business acumen, and customer relationships
• Expertise with disease, clinical knowledge, and HCP/patient resources
• Core sales competencies consistently demonstrated
• Knowledge of disease centers of care and payer landscape
• Strong relationship-building and account-management skills
• Integrity and ethical behavior aligned with company values
• Documented sales success history
• Proficiency with IT tools to support business needs, including Veeva CRM
• Experience working in a highly matrixed environment

Education

• Bachelor's degree
• Typically 5 years of field sales experience in the pharmaceutical industry with experience in kidney/renal disease, rare disease, or related biotech/specialty markets
• Product launch experience highly desired

Additional Requirements

• Must live and work within the territory; may need to reside within a reasonable distance to a major airport
• Valid driver’s license and in good standing
• Travel by car or airplane up to 80% of the time; after-hours work as needed
• 10-30% overnight travel may be required depending on territory