Kidney Territory Account Manager (Fayetteville, NC)

Role Summary

The Kidney Territory Account Manager (KTAM) will establish and maintain relationships with Health Care Professionals (HCPs), develop a strategic business plan, and communicate thorough disease and product knowledge to HCPs and centers of care. Located in Fayetteville, NC, this role requires understanding market dynamics in rare, complex disease states, exercising sound judgment, and a drive to improve patients' lives. The KTAM will lead engagement with nephrologists and serve as the account manager for specialty kidney clinics, reporting to a Regional Field Leader (RFL).

Responsibilities

• Establish meaningful, professional relationships with nephrologists and related HCPs; act as territory account manager for specialty kidney clinics
• Develop and maintain expertise on disease and product attributes, educating healthcare professionals on product use in appropriate patients
• Understand assigned physicians, territory and market dynamics, stakeholder mapping, key decision-maker relationships, patient protocols, referral networks, access, and drivers/barriers
• Be responsible for individual territory performance and contribute to area and national team performance
• Demonstrate passion for improving patient care delivery with strong customer orientation and insights
• Ensure targeted resource allocation to meet customer needs with a focus on compliance
• Stay current on the nephrology environment; knowledge of disease, key accounts, reimbursement, and barriers to optimal care
• Manage tactical business plan, including promotional activities, budget, and travel expenses
• Collaborate across functional areas to achieve goals and address challenges
• Attend and participate in meetings, undertake projects, and perform other duties as requested by management
• Exercise sound judgment and adhere to regulatory and compliance guidelines and company policies

Qualifications

• Bachelor's degree
• Typically requires 5 years of field sales experience in the pharmaceutical industry with experience in kidney/renal disease, rare disease, or related biotech/specialty markets
• Product launch experience highly desired

Skills

• Ability to understand and communicate complex clinical disease/product
• Strong interpersonal, verbal, and written communication skills
• Ability to excel in an innovative environment; takes initiative with a strong work ethic
• Passion for improving patient care, strong customer orientation and insight
• Team-based skills and ability to work cross-functionally
• Continuous learner who seeks knowledge, new technologies, and approaches
• Core competencies in Clinical Acumen, Selling Skills, Business Acumen, and Customer Relationships
• Expert with disease, clinical knowledge, and HCP/Patient Resources
• Expert with core sales competencies and knowledge of disease centers of care and payer landscape
• Expert in relationship building and account management
• Integrity, ethical behavior, and alignment with company values
• Documented sales success history (rankings, awards, evaluations)
• Proficiency with IT tools to support business needs (e.g., Veeva CRM)
• Experience in a highly matrixed environment

Education

• Bachelor's degree

Additional Requirements

• Must live and work within the territory; may need to reside within a reasonable distance to a major airport
• Valid driver‚Äôs license in good standing
• Travel by car or airplane up to 80% of the time, with possible after-hours work as required
• 10‚Äì30% overnight travel may be required depending on territory