Key Account Manager - Bone Health - Milwaukee, WI

Role Summary

Key Account Manager – Bone Health, responsible for assessing and diagnosing the current business environment in assigned accounts relative to Amgen products, and planning/executing actions to drive success. Builds strong relationships with customers to support sales performance and brand strategies across multiple touchpoints within complex partner organizations. Ideally based in the geography with established key account relationships and experience promoting Amgen products to target accounts.

Responsibilities

• Key account strategic lead: Develops and executes innovative market strategies to reach difficult to access health care providers and accounts in a compliant manner.
• Amgen Bone Health contracting point.
• Leads contract delivery, business reviews and performance tracking.
• Coordinates with GPOs and large Rheumatology Networks.
• Serves as lead for post-fracture care initiatives.
• Monitors Amgen business performance across portfolio.
• Identifies drivers/barriers and coordinates pull-through initiatives across field teams.
• Provides actionable field intelligence and recommendations to Amgen home office.
• Partners closely with Market Access Team Account Executives in shared accounts.
• Identifies and resolves contracting/membership/channel issues.
• Provides field insight and recommendations to Pricing, Brand, and GPO teams.
• Shapes the environment, including exploration of Alternate Sites of Care, Injection Sites and value-based partnerships.

Qualifications

• Doctorate degree & 2 years of sales experience and/or related account management experience
• Or Master’s degree & 4 years of sales experience and/or related account management experience
• Or Bachelor’s degree & 6 years of sales experience and/or related account management experience

Preferred Qualifications

• 3+ years of account management and/or public payor experience
• Resides in the geography and has established relationships with the key accounts/customers
• Advanced degree (e.g. MPH, MBA, PharmD, etc.) and 7+ years of healthcare sales and/or marketing experience or related experience in buying processes and decision making
• Clinic, hospital, access environment, applicable competitors, specialty experience
• District Management / Reimbursement / managed care experience
• Demonstrates solid understanding of the current marketplace and trends
• Knowledge of payor systems, billing, coding and reimbursement processes
• Knowledge of CMS policies and processes
• Documented ability to work with sales force to resolve payor related issues
• Clear understanding of buy and bill process
• Proven ability to think strategically and develop, execute and monitor strategic business plans
• Demonstrated ability to engage, influence, and lead cross-functional teams

Additional Requirements

• Demonstrates leadership ability with a focus on influence, impact and leading without authority.
• Identifies key staff and departments that influence decision-making for biopharmaceutical product utilization within key accounts, then cultivates relationships with these key decision makers
• Identifies and procures appropriate company resources to achieve account objectives.
• Analyzes, interprets and draws insights from clinic economics/financial performance.
• Analyzes, interprets and draws insights from varying data sources
• Successfully navigates through clinic reimbursement.
• Experience in public payor / agency activities, including understanding of LCD
• Knowledge of hospital committee structure, P&T process, treatment and discharge protocols, DRG and hospital reimbursement process
• Excellent interpersonal skills, including networking, influencing, negotiation, presentation and written and verbal communication
• Thrives in a fast-paced environment with multiple priorities
• Solution-oriented mindset, initiative, energy, and teamwork
• Exhibits a broad range of computer skills