IT Technician II
MBX Biosciences, Inc.
2 hours ago
Remote friendly (Carmel, IN)
United States
IT
Key Responsibilities
- End User & Helpdesk Support (Level 2):
- Serve as primary responder for IT support requests across onsite and remote employees
- Troubleshoot and resolve intermediate hardware, software, and connectivity issues (Windows 11 workstations, mobile devices/peripherals, printers/AV/collaboration tools)
- Resolve issues within defined procedures; escalate complex or systemic issues to the Senior Director of IT
- Provide clear communication and timely updates to users
- Maintain helpdesk tickets, documentation, and knowledge base articles
- Lab IT Support:
- Provide IT support for lab environments (lab workstations/instrument-connected PCs, label printers/barcode scanners/specialized peripherals)
- Assist with setup and teardown of lab equipment
- Coordinate with lab vendors and internal teams under guidance from the Senior Director of IT
- Follow documented procedures for validated/regulated systems
- Endpoint, Identity & Application Support:
- Support Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
- Support Active Directory / Entra ID (user and group management)
- Support endpoint management tools (MS Intune)
- Perform user onboarding/offboarding (account provisioning, device setup/deployment, access changes)
- Perform routine patching, updates, and endpoint checks
- IT Operations & Collaboration:
- Maintain inventory of hardware/software assets
- Assist with licensing management and renewals
- Support IT projects (new application rollouts, office/lab expansions, hardware refreshes)
- Collaborate with the Senior Director of IT on escalations, complex troubleshooting, security incidents/risks, and vendor coordination/system improvements
- Other responsibilities as assigned
Required Qualifications
- High school diploma or equivalent; Associate or higher degree in computer science or related field preferred
- 2–4 years of IT support/helpdesk experience (Level 2 preferred)
- Experience supporting Windows environments
- Familiarity with Microsoft 365 and identity management
- Basic networking concepts (DNS, VPN, TCP/IP)
- Strong troubleshooting, organizational, and communication skills
- Customer-focused mindset with attention to detail
Preferred Qualifications
- Experience in biotech/life sciences/regulated environments
- Exposure to lab or scientific computing environments
- Endpoint management experience (Intune, Jamf, SCCM)
- Relevant certifications (CompTIA A+, Network+, Microsoft, Apple)
Physical & Environmental Requirements
- Ability to lift/move IT equipment up to ~40 lbs
- Comfortable working in office and lightweight lab environments
- Occasional after-hours support with advance notice
Travel
- Periodic travel based on business needs (including Together Weeks, Together Days, and functional meetings as requested)
- End User & Helpdesk Support (Level 2):
- Serve as primary responder for IT support requests across onsite and remote employees
- Troubleshoot and resolve intermediate hardware, software, and connectivity issues (Windows 11 workstations, mobile devices/peripherals, printers/AV/collaboration tools)
- Resolve issues within defined procedures; escalate complex or systemic issues to the Senior Director of IT
- Provide clear communication and timely updates to users
- Maintain helpdesk tickets, documentation, and knowledge base articles
- Lab IT Support:
- Provide IT support for lab environments (lab workstations/instrument-connected PCs, label printers/barcode scanners/specialized peripherals)
- Assist with setup and teardown of lab equipment
- Coordinate with lab vendors and internal teams under guidance from the Senior Director of IT
- Follow documented procedures for validated/regulated systems
- Endpoint, Identity & Application Support:
- Support Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
- Support Active Directory / Entra ID (user and group management)
- Support endpoint management tools (MS Intune)
- Perform user onboarding/offboarding (account provisioning, device setup/deployment, access changes)
- Perform routine patching, updates, and endpoint checks
- IT Operations & Collaboration:
- Maintain inventory of hardware/software assets
- Assist with licensing management and renewals
- Support IT projects (new application rollouts, office/lab expansions, hardware refreshes)
- Collaborate with the Senior Director of IT on escalations, complex troubleshooting, security incidents/risks, and vendor coordination/system improvements
- Other responsibilities as assigned
Required Qualifications
- High school diploma or equivalent; Associate or higher degree in computer science or related field preferred
- 2–4 years of IT support/helpdesk experience (Level 2 preferred)
- Experience supporting Windows environments
- Familiarity with Microsoft 365 and identity management
- Basic networking concepts (DNS, VPN, TCP/IP)
- Strong troubleshooting, organizational, and communication skills
- Customer-focused mindset with attention to detail
Preferred Qualifications
- Experience in biotech/life sciences/regulated environments
- Exposure to lab or scientific computing environments
- Endpoint management experience (Intune, Jamf, SCCM)
- Relevant certifications (CompTIA A+, Network+, Microsoft, Apple)
Physical & Environmental Requirements
- Ability to lift/move IT equipment up to ~40 lbs
- Comfortable working in office and lightweight lab environments
- Occasional after-hours support with advance notice
Travel
- Periodic travel based on business needs (including Together Weeks, Together Days, and functional meetings as requested)