IT Support Technician III (On-Site | Monday–Friday | 3:00 PM–12:00 AM)

Role: Senior IT Support Technician (Level III) providing advanced technical troubleshooting and leadership within US and LATAM support teams. Responsibilities: serve as escalation point for complex issues, act as subject-matter expert in enterprise device management (Microsoft Intune and Jamf), lead IT projects (system upgrades, migrations), develop documentation, mentor junior staff, collaborate with internal teams and vendors, monitor incident trends, ensure security and compliance, support IT strategy, and optimize support processes. Requirements: Bachelor’s in IT, Computer Science, or equivalent; 8+ years of IT support experience with expertise in enterprise environments, including Windows, macOS, mobile devices, networking, and business-critical apps; proven experience with Intune and Jamf; strong analytical and problem-solving skills; familiarity with ITIL processes; excellent communication skills. Preferred: experience in regulated industries such as healthcare, medical devices, or pharma. HighValue: enterprise device management (Intune/Jamf), senior escalation role, healthcare/regulatory familiarity. WorkSetup: not specified; no travel mentioned.