IT Support Specialist II

Role: IT Support Specialist II providing advanced technical support and escalation management for hardware, software, and OS issues. Responsibilities: diagnose and resolve complex problems across Windows, macOS, and Linux platforms; manage help desk tickets; perform root cause analysis; support device provisioning, system upgrades, and new technology deployment; collaborate with IT teams on escalated issues; contribute to documentation and maintain asset records. Requirements: 3–5 years in customer-facing IT support, strong troubleshooting skills; proficiency with Windows 10/11, basic Linux command-line; excellent communication and organization skills; experience with remote tools and ticketing systems. Preferred: Active Directory/Azure AD experience, knowledge of MDM solutions, networking fundamentals, mobile device support, ITIL processes, and relevant certifications (e.g., A+, Network+). Work environment involves moderate physical activity, with support for safety considerations. The role requires in-person and remote support, with no specified travel. The position emphasizes supporting diverse users within a biopharma-related tech environment, though specific therapeutic areas or biopharma modalities are not detailed.