IT Support Specialist

Role: IT Support Specialist providing Tier I and Tier II technical support in a biotech environment, focusing on troubleshooting hardware, software, and laboratory systems. Responsibilities: assist with Windows, Microsoft 365, SaaS applications, end-user devices, and laboratory equipment; manage support tickets; perform device deployment, lifecycle management, and routine maintenance; support identity and access management; collaborate with research and technical teams on laboratory system issues; ensure compliance with IT procedures in regulated settings; contribute to documentation, training, and process improvements. Requirements: minimum 2 years in desktop or service desk support, preferably in biotech, pharma, or healthcare; Bachelor's in Computer Science/IT or equivalent experience; strong skills in Windows 11, Microsoft 365, endpoint/device management, SaaS troubleshooting; familiarity with laboratory systems and regulated environments preferred. High-Value: support of scientific instruments and laboratory software, IT in regulated GxP environment, collaboration with research teams. WorkSetup: onsite at San Diego headquarters, CA, with physical presence required.