IT Support II
Maravai LifeSciences
August 11, 2026
Remote friendly (San Diego, CA)
United States
IT
Your next role as a Miracle Maker (IT Support II)
How you will make an impact:
- Respond to Service Desk requests by prioritizing, troubleshooting, and resolving end user hardware, software, network and technology issues; escalate complex problems as appropriate.
- Configure, deploy, and support end-user devices (Windows and macOS), mobile devices, printers, peripherals and related equipment.
- Maintain user accounts, system access and endpoint configurations using Active Directory, Microsoft Entra ID and related administration tools.
- Support IT infrastructure activities (workstation deployments, software installations, system updates, technology asset lifecycle management).
- Develop and maintain technical documentation, knowledge base articles, and standard operating procedures.
- Communicate technical information effectively to technical and non-technical users; deliver high customer service.
- Identify and recommend process improvements to enhance Service Desk efficiency and IT operations.
- Perform other duties as assigned.
The skills and experience you will bring:
- Associate’s or Bachelor’s degree in IT or Computer Science (or equivalent combination of education, technical certifications and experience). CompTIA A+, Network+, Microsoft (preferred).
- 3+ years of IT support / Service Desk / technical support experience.
- Experience supporting Windows, macOS, Microsoft 365, mobile devices, printers/peripherals, and common business applications.
- Working knowledge of Active Directory, Microsoft Entra ID, Basic TCP/IP networking, endpoint management, and user account administration.
- Ability to troubleshoot end user hardware/software/OS and network connectivity.
- Strong customer service, communication, organizational, and problem-solving skills; ability to manage multiple priorities.
- Experience with IT ticketing systems, knowledge management tools, and standard IT support practices.
- Experience supporting biotechnology, laboratory, manufacturing, or other regulated environments (preferred).
Benefits:
- Potential to change, improve, and save lives; RSU ownership opportunity; comprehensive medical plans and HSA/FSA options; fertility & family planning assistance; additional optional benefits (including pet insurance); retirement contributions; holidays and paid time off.
The anticipated salary range is $36.00–$40.00 (offer depends on factors including skills/experience/location).
How you will make an impact:
- Respond to Service Desk requests by prioritizing, troubleshooting, and resolving end user hardware, software, network and technology issues; escalate complex problems as appropriate.
- Configure, deploy, and support end-user devices (Windows and macOS), mobile devices, printers, peripherals and related equipment.
- Maintain user accounts, system access and endpoint configurations using Active Directory, Microsoft Entra ID and related administration tools.
- Support IT infrastructure activities (workstation deployments, software installations, system updates, technology asset lifecycle management).
- Develop and maintain technical documentation, knowledge base articles, and standard operating procedures.
- Communicate technical information effectively to technical and non-technical users; deliver high customer service.
- Identify and recommend process improvements to enhance Service Desk efficiency and IT operations.
- Perform other duties as assigned.
The skills and experience you will bring:
- Associate’s or Bachelor’s degree in IT or Computer Science (or equivalent combination of education, technical certifications and experience). CompTIA A+, Network+, Microsoft (preferred).
- 3+ years of IT support / Service Desk / technical support experience.
- Experience supporting Windows, macOS, Microsoft 365, mobile devices, printers/peripherals, and common business applications.
- Working knowledge of Active Directory, Microsoft Entra ID, Basic TCP/IP networking, endpoint management, and user account administration.
- Ability to troubleshoot end user hardware/software/OS and network connectivity.
- Strong customer service, communication, organizational, and problem-solving skills; ability to manage multiple priorities.
- Experience with IT ticketing systems, knowledge management tools, and standard IT support practices.
- Experience supporting biotechnology, laboratory, manufacturing, or other regulated environments (preferred).
Benefits:
- Potential to change, improve, and save lives; RSU ownership opportunity; comprehensive medical plans and HSA/FSA options; fertility & family planning assistance; additional optional benefits (including pet insurance); retirement contributions; holidays and paid time off.
The anticipated salary range is $36.00–$40.00 (offer depends on factors including skills/experience/location).