Position Summary
The Inside Sales Team drives revenue growth by identifying, engaging, and qualifying prospective customers through outbound outreach, inbound lead follow-up, and strategic account development. Responsibilities include educating prospects, identifying customer needs, generating pipelines, and supporting field sales with well-qualified opportunities.
Job Responsibilities
- Conduct outbound calling, emailing, and social outreach; qualify inbound leads and respond professionally.
- Research prospectsβ business needs, buying triggers, and decision-making structures.
- Maintain high outreach volume with quality conversations.
- Use structured qualification frameworks (e.g., BANT, MEDDICC, Challenger) to assess fit and buying readiness.
- Schedule discovery calls, demos, and meetings for Account Executives and Territory Managers.
- Track interactions, notes, and status updates accurately in Salesforce.
- Maintain knowledge of product offerings, value propositions, and competitive differentiators.
- Partner with Marketing to follow up on campaigns/events/content-driven leads.
- Support Field Sales with account research, contact discovery, and stakeholder mapping.
- Provide feedback on lead quality, objections, and market trends.
- Assist in onboarding by setting expectations and handing off to Customer Success/Implementation.
- Hit/exceed KPIs; optimize outreach/messaging/tools to improve conversion.
- Maintain a clean, organized pipeline and follow standardized sales processes.
- Participate in training/coaching.
Required Qualifications
- 1β3 years inside sales, sales development, tele-prospecting, or similar.
- Strong verbal and written communication.
- Ability to manage high outreach volume while staying organized.
- CRM experience (Salesforce preferred) and sales engagement tools (Outreach/SalesLoft/HubSpot, etc.).
- Ability to build rapport, handle objections, and engage prospects.
- High energy, self-motivated, resilient in a fast-paced environment.
Preferred Qualifications
- Challenger Sales or other structured qualification methodology.
- Life sciences/oncology diagnostics/biotech/healthcare background.
- Lead research tools (ZoomInfo, LinkedIn Sales Navigator, Apollo, etc.).
Other
- Periodic travel; some evenings/weekends/holidays. On-site role with travel to corporate office.
- Pre-employment process includes criminal background check, drug screening, credit check (for certain positions), and reference verification.