IG Community Support Advocate I
Takeda
6 hours ago
Remote
United States
$71,800 - $112,860 USD yearly
Patient Advocacy
IG Patient Advocate I
About the Role
- Provide unbranded disease state education and peer-to-peer support to people living with Primary Immunodeficiency (PI) enrolled in MyIgSource, while complying with legal and regulatory constraints.
- Report to the Community Engagement and Recruitment Lead.
How you will contribute
- Make outgoing and handle incoming calls via the toll-free MyIgSource phone line.
- Provide unbranded educational information/resources about PI, unbranded IG treatment, plasma, self-advocacy, MyIgSource, and Takeda programs.
- Enroll patients/caregivers in MyIgSource, obtain opt-in consent, and document interactions appropriately.
- Handle or triage incoming calls from HCPs as appropriate.
- Travel to and attend approved local/regional/national patient events, trade shows, and relevant HCP events; share experience/speak to educate on PI and peer-to-peer support and available resources.
- Attend Unbranded PI Education Support Meetings with discretion.
- Participate in national walks and local education days.
- Participate in videos, brochures, photos, etc. sharing lived experience as an advocate (internal/external).
- Provide feedback to senior leaders of IgCST (when permissible).
- Educate internal audiences on PI patient experience/journey and MyIgSource tools/resources.
- Share personal story in compliance with Takeda policies/SOPs and legal, regulatory, ethics & compliance guidance.
Minimum Requirements/Qualifications
- Bachelor’s strongly preferred.
- 3–5 years customer service/sales experience in a professional setting, or teaching experience if no degree.
- Significant education or experience with PI strongly preferred.
- Patient advocacy, healthcare, and/or regulated industry experience preferred.
- Proficient communication and interpersonal English oral skills.
- Strong understanding of pharmaceutical/biotechnology/medical device/healthcare industries and relevant laws/regulations.
- Excellent decision-making and analytical skills; initiative/ownership.
- Excellent organizational skills and attention to detail; ability to prioritize multiple projects.
- Basic computer/internet skills; Microsoft Office (Excel, PowerPoint, Word).
- Ability to explain complex subjects clearly.
- Compassionate, ethical, self-starter, collaborative.
Travel
- Ability to travel 25%, including weekends.
Benefits (if applicable)
- Remote (Illinois – Virtual).
- U.S. base salary range: $71,800.00–$112,860.00.
- Potential eligibility for short-/long-term incentives; medical/dental/vision, 401(k) with match, disability and life insurance, tuition reimbursement, paid volunteer time off, holidays, well-being benefits, up to 80 hours sick time/year, and up to 120 hours paid vacation for new hires.
Application instructions
- Apply via the “Apply” button.
About the Role
- Provide unbranded disease state education and peer-to-peer support to people living with Primary Immunodeficiency (PI) enrolled in MyIgSource, while complying with legal and regulatory constraints.
- Report to the Community Engagement and Recruitment Lead.
How you will contribute
- Make outgoing and handle incoming calls via the toll-free MyIgSource phone line.
- Provide unbranded educational information/resources about PI, unbranded IG treatment, plasma, self-advocacy, MyIgSource, and Takeda programs.
- Enroll patients/caregivers in MyIgSource, obtain opt-in consent, and document interactions appropriately.
- Handle or triage incoming calls from HCPs as appropriate.
- Travel to and attend approved local/regional/national patient events, trade shows, and relevant HCP events; share experience/speak to educate on PI and peer-to-peer support and available resources.
- Attend Unbranded PI Education Support Meetings with discretion.
- Participate in national walks and local education days.
- Participate in videos, brochures, photos, etc. sharing lived experience as an advocate (internal/external).
- Provide feedback to senior leaders of IgCST (when permissible).
- Educate internal audiences on PI patient experience/journey and MyIgSource tools/resources.
- Share personal story in compliance with Takeda policies/SOPs and legal, regulatory, ethics & compliance guidance.
Minimum Requirements/Qualifications
- Bachelor’s strongly preferred.
- 3–5 years customer service/sales experience in a professional setting, or teaching experience if no degree.
- Significant education or experience with PI strongly preferred.
- Patient advocacy, healthcare, and/or regulated industry experience preferred.
- Proficient communication and interpersonal English oral skills.
- Strong understanding of pharmaceutical/biotechnology/medical device/healthcare industries and relevant laws/regulations.
- Excellent decision-making and analytical skills; initiative/ownership.
- Excellent organizational skills and attention to detail; ability to prioritize multiple projects.
- Basic computer/internet skills; Microsoft Office (Excel, PowerPoint, Word).
- Ability to explain complex subjects clearly.
- Compassionate, ethical, self-starter, collaborative.
Travel
- Ability to travel 25%, including weekends.
Benefits (if applicable)
- Remote (Illinois – Virtual).
- U.S. base salary range: $71,800.00–$112,860.00.
- Potential eligibility for short-/long-term incentives; medical/dental/vision, 401(k) with match, disability and life insurance, tuition reimbursement, paid volunteer time off, holidays, well-being benefits, up to 80 hours sick time/year, and up to 120 hours paid vacation for new hires.
Application instructions
- Apply via the “Apply” button.