HR Operations Case Management Lead

Responsibilities:
- Gather and analyze business requirements; translate them into technical specifications and solutions within the ServiceNow platform.
- Manage intake of requirements and design of ServiceNow Case Management modules and enhancements.
- Partner with BTS, DDS, and vendor partners to configure/customize ServiceNow applications (workflows, forms, etc.).
- Provide expert guidance and best practices to optimize business processes using ServiceNow capabilities.
- Lead data analysis and reporting to support decision-making and identify improvement opportunities.
- Collaborate with HRSD process owners and other stakeholders to improve existing services and processes.
- Develop and maintain detailed business requirements documentation (design specs, story drafts, procedures).
- Train and support users for new or modified features.
- Stay current with ServiceNow technology trends to improve service offerings.

Qualifications/Required:
- Bachelor’s degree in Human Resources, Computer Science, Information Technology, or related field (or equivalent experience).
- 5+ years in Human Resources/HR Operations, including case management and ServiceNow HRSD module configuration (or similar platforms).
- 8 years work experience.

Skills/Preferred:
- Strong HR Operations/HRSD process knowledge and best practices.
- Proven system design, scripting, and application customization; technical design and process improvement.
- Excellent problem-solving, attention to detail, communication, and collaboration.
- ServiceNow certifications (e.g., Certified System Administrator or Certified Implementation Specialist) preferred.

Benefits (as stated):
- Paid time off; medical/dental/vision insurance; 401(k).