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HIV Customer Representative - Silver Springs

Merck
September 04, 2026
Full-time
Remote
Worldwide
Sales
Role: Field-based HIV Customer Representative responsible for engaging healthcare professionals within the Silver Spring, MD territory to promote company HIV products and support customer-centric strategies. Responsibilities include tailored product communications, developing account-specific strategies, understanding practice structures, and leveraging resources to meet customer needs, with a focus on improving health outcomes. The role requires managing relationships with key stakeholders, navigating complex payer environments, and utilizing multichannel engagement methods. Qualifications: Bachelor's degree with ≥2 years sales experience or ≥6 years relevant healthcare/scientific experience; valid driver's license; willingness to travel 75%. Preferred skills include prior experience in Infectious Disease/HIV sales, specialty pharmaceuticals, account management in hospital or community settings, and familiarity with highly regulated environments. High-value specifics: HIV/Virology product portfolio management, account and payer environment expertise, specialty pharmacy knowledge, and experience in launching or managing complex customer relationships. Collaboration: cross-functional engagement with Virology teams, healthcare providers, payers, and key opinion leaders. Work setup: remote with 75% travel within the territory, covering Maryland and Northern Virginia.