Hepatology Account Manager - Baltimore, MD
GSK
Job Summary
- Own B2B customer relationships in large, complex healthcare delivery networks (e.g., health systems, state CDC awardees, major health departments, FQHCs)
- Serve as primary liaison with largest customers; engage C/D-level clinical & non-clinical stakeholders to understand needs and deliver a customized value proposition
- Meet/exceed sales objectives via an integrated territory business plan for key targets/accounts
- Provide scientific/clinical information and deliver clinically brand sales presentations to physicians, APPs, medical staff, and other clinic personnel using a customer engagement selling model
- Optimize customer engagement using available resources; participate in training while following all policies
- Drive appropriate prescribing within indication and ensure effective account servicing aligned to brand system
Key Responsibilities
- Build partnerships with IDNs, academic centers, and key decision-makers (e.g., CMO, Pharmacy Director, Infectious Disease, P&T)
- Achieve/exceed sales targets; execute integrated business plan for key accounts
- Identify/engage key influencers; meet customer interaction expectations
- Plan/organize activities to optimize call metrics, coverage, and frequency
- Deliver clinical brand presentations; drive appropriate product utilization
- Understand customer delivery systems (physician hierarchy, pharmacy personnel, nursing staff)
- Develop product/competitor knowledge; analyze market trends
- Create long/short-term goals and product launch business plans
- Provide feedback on marketing strategy; analyze effectiveness and develop territory plans
- Manage territory budget; complete administrative tasks; maintain compliance
Basic Qualifications
- Bachelorโs Degree in relevant field
- Valid driverโs license
- Travel: up to 50%
- Hiring level: Account Manager 6 (min 5 years biotech/pharma); Account Manager 7 (min 3 years biotech/pharma)
Preferred Qualifications
- Proven product launch success; hepatology experience preferred
- Track record meeting sales targets; strong account selling and complex sales process management
- Health systems model knowledge; experience calling on C/D level (e.g., IDNs)
- Lateral leadership in matrixed org; independent/team effectiveness; data-driven planning
- Flexibility; passion for improving patient outcomes; regulatory/compliance adherence
- Exceptional presentation/selling skills and business acumen
- Fluency in Mandarin, Cantonese, Korean, Vietnamese, or Tagalog preferred
Requirements
- Travel up to 50% with potential overnight stays; lift/move up to 35 lbs