GS Fleet Regional Operations Associate

Role Summary

Global Services (GS) Fleet Regional Operations Associate located in Tampa, FL or New Brunswick, NJ. Responsible for coordinating day-to-day fleet operations, including vehicle acquisition, maintenance, fuel management, driver issue resolution, compliance, risk management, and stakeholder management. Acts as a liaison between Leasing Companies, Fleet Management Companies, OEMs, and internal Johnson & Johnson functions. Strong organization, communication, and stakeholder collaboration skills required.

Responsibilities

• Coordinate daily fleet operational activities (e.g., vehicle delivery & return, maintenance, repairs) to ensure operational efficiency and deliver a positive experience for fleet-eligible employees by assisting with resolving fleet-related escalations
• Serve as a support contact and liaison between LCs, FMCs, OEMs, other fleet vendors/suppliers, and internal Johnson & Johnson functions to facilitate fleet operational processes, maintain relationships, and resolve issues/conflicts
• Balance local business needs with J&J‚Äôs Global Fleet strategy by collaborating with internal stakeholders to understand and satisfy requirements (e.g., inputs for Fleet demand forecasting, ordering specific vehicle models/specifications)
• Support implementation of strategies and process improvements to drive cost-effective and efficient fleet operations in local markets
• Review suppliers‚Äô service delivery against KPIs and SLAs for quality assurance and contract adherence
• Analyze regional and market-level fleet performance data to identify cost-effective ways to enable efficiencies
• Resolve escalations from fleet-eligible employees (e.g., maintenance issues, pool car availability, car replacements)
• Provide regular status updates on regional fleet activities, escalations, risks, and issues to the GS Fleet Operations Manager

Qualifications

• Required:
  • Minimum of 4 years of experience in fleet operations, procurement, or related roles
  • Bachelor‚Äôs degree in business administration, logistics, supply chain management, or related field
  • Proven experience in fleet or similar program/portfolio management, including managing relationships with FMCs, OEMs, and other suppliers, with a track record of meeting/exceeding KPIs
  • Strong analytical, problem-solving, communication, project management, and decision-making skills
  • In-depth knowledge of fleet operations best practices and regional regulations

Skills

• Agility, Analytics, Insights, Business Alignment, Coaching, Communication
• Cost-Benefit Analysis, Cross-Functional Collaboration, Monitoring, Evaluation, and Learning
• Persistence and Tenacity, Problem Solving, Process Orientation
• Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Statement of Work (SOW)