Global Expense Manager

Role Summary

The Expense Manager will deliver auditing and operational support to the Global Expense & Card Program Team. This role will oversee the Concur Detect by Oversight technology, build expense report auditing strategies, and provide support to employees related to expense reports. The ideal candidate demonstrates a proficient level knowledge of Concur and a critical thinking & detail-oriented mindset. The role demands a proven ability to provide expense guidance & support to end-users and the ability to audit expenses against policy. Strong communication, judgment, collaboration, customer service, and stakeholder management are critical.

Responsibilities

• Define expense auditing strategy & escalation plans for high-risk findings through use of Concur Detect by Oversight
• Analyze expense patterns & build action plans and internal process improvements to reduce risk, improve spend compliance, enhance controls, & increase visibility into behaviors
• Perform expense report auditing utilizing Detect tool to identify trends & outliers and drive compliance with policies
• Drive cross-functional collaboration with HR, Legal, Compliance, & Internal Audit Teams on potentially highly sensitive & confidential findings with discretion and efficiency
• Complete on-going refinement of Detect tool configuration & settings
• Perform behavior analysis of expense trends & outliers and present finding and recommended solutions to senior management
• Responsible for day-to-day Concur Expense user inquiries and delivery of a high-level of customer service to end users
• Monitor & maintain shared mailbox to deliver clear, thorough, and supportive resolutions to end user inquiries
• Troubleshoot expense report issues and errors with end users and proactively reach out to guide & support employees for resolution
• Support Concur technology Lead through coordination and execution of Concur process improvements, audit rule updates, configurations, reporting, and implementation projects
• Lead SOPs, training sessions, & communication with employees around expense behaviors and creation of job aids to support user education
• Partner closely with other members of the Corporate Services team to deliver a high standard of customer service
• Provide additional support to Global Expense & Card Team members as needed to achieve functional goals and propose opportunities for process improvements

Qualifications

• Required: Bachelor‚Äôs Degree
• Required: 5 years of experience in corporate settings
• Required: Proficient knowledge of Concur Expense tool
• Required: Experience with Concur Detect by Oversight tool
• Preferred: Pharmaceutical experience
• Required: Experience managing PowerBi dashboards

Skills

• Proficient in Concur Expense tool operations
• Strong judgement skills with ability to interpret policy rules and deal with highly sensitive information
• Strong attention to detail with ability to think critically to audit expenses against policy
• Demonstrates excellent verbal and written communication skills
• Ability to deliver a high-level of customer service and support to employees
• Advanced analytics and reporting capabilities, with ability to build & pull reports
• Demonstrates ability to measure and analyze trends and patterns, compile and assess data to draw conclusion, and leverage results to determine actionable solutions
• Embodies problem solving mindset with strong critical thinking skills
• Ability to navigate and be successful in a fast-paced, time-sensitive, and cross-functional work environment
• Excel in collaboration with internal peers
• Proficient in Microsoft Office suite (preferably Excel & PowerPoint)