Gastroenterology Health & Science Sales Specialist - Portland, OR

Role Summary

The Gastroenterology Health & Science Sales Specialist is responsible for launching new products, deciding upon best strategies to manage business relationships, understanding formulary access, and engaging in product promotion within assigned accounts. The role includes sales efforts and relationship development with assigned customers and accounts, including Therapeutic Area Specialists and Key Opinion Leaders (KOLs).

Responsibilities

• Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies, by customer, to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.
• Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, Microsoft Office) as well as adapts quickly to new/beta tools for successful customer engagement; leverages analytics to assist with developing insights and next best action plans.
• Compliantly delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand and leverages account priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources.
• Leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively utilizes approved clinically oriented disease state information, as applicable.
• Works effectively with HCPs and directs office staff to plan for customer engagements in multiple formats (e.g., virtual and in-person).
• Responsible for strategic deployment of approved Pfizer resources to support provider and patient’s needs (e.g., samples, vouchers, co-pay resources and patient education); works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; integrates guidance from management and other support functions into pre-call planning; proactively plans and optimizes call environment in multiple locations; collaborates effectively with other CF colleagues and Pfizer Connect team members.
• Appropriately support patients’ access to Pfizer products by providing relevant information to HCPs on Reimbursement, PAP, Pfizer hub programs, and Co-Pay Resources.
• Present terms of sale of product or existing contract terms where appropriate and with approved language; proactively answer on-label questions; introduce customers to future state Pfizer on-demand portal with access to targeted content.
• Collaborates effectively and compliantly with cross-functional colleagues to address customer inquiries and advance Pfizer objectives. Able to use triaging protocols and digital apps to create rapid connections with appropriate SMEs.
• Effectively use calendaring tools, leadership goals, and personal insights to address customer priorities; bring insights from customer surveys to leadership to improve model.

Qualifications

• Must Haves:
  • Bachelor’s Degree OR an associate’s degree with 6+ years of experience; OR high school diploma with 8+ years of relevant experience.
  • Minimum of 3 years of previous Pharmaceutical biotech or medical marketing/promotional/sales experience with demonstrated leadership across peer groups.
  • History of marketing, promotional or sales success, strong territory management skills, outstanding communications, teamwork, leadership ability and accountability.
  • Must live within 50 miles of the territory.
  • Valid US driver’s license and a driving record in compliance with company standards.
• Nice-to-Haves:
  • 3-5 years specialty marketing/promotional/sales experience.
  • Strong knowledge of disease states, therapeutic areas, and products.
  • Knowledge of applicable customers and markets (prescribers/HCPs/institutions/organizations).
  • Strategic account marketing, promotional, sales and management skills.
  • Strong organizational and analytical skills; ability to analyze sales data and adapt to technology.

Education

• Not specified beyond the Must Haves section; degree requirements listed above.

Additional Requirements

• Non-standard Work Schedule, Travel Or Environment Requirements:
  • Ability to travel to all accounts/office locations within territory.
  • Overnight stays may be required depending on territory size and business needs.