Gastroenterology Health & Science Sales Specialist - Baton Rouge, LA

Role Summary

The Gastroenterology Health & Science Sales Specialist is responsible for launching new products, deciding upon best strategies to manage business relationships, understanding formulary access, and engaging in product promotion within assigned accounts. The role includes sales efforts and relationship development with assigned customers and accounts, including Therapeutic Area Specialists and Key Opinion Leaders (KOLs).

Responsibilities

• Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies, by customer, to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.
• Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Zoom, Microsoft Office) as well as adapts quickly to new/beta tools for successful customer engagement; leverages analytics to assist with developing insights and next best action plans.
• Compliantly delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand and leverages account priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources.
• Leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively utilizes approved clinically oriented disease state information, as applicable.
• Works effectively with HCPs and directs office staff to plan for customer engagements in multiple formats (e.g., virtual and in-person).
• Responsible for strategic deployment of approved Pfizer resources to support provider and patient‚Äôs needs (e.g., samples, vouchers, co-pay resources and patient education); works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; integrate guidance from management and other support functions into pre-call planning; proactive planning and optimization of call environment in multiple locations; collaborate effectively with other CF colleagues and Pfizer Connect team members.
• Appropriately support patients‚Äô access to Pfizer products by providing relevant information to HCPs on Reimbursement, Patient Assistant Program (PAP), Pfizer hub programs, and Co-Pay Resources.
• Present terms of sale of product or existing contract terms where appropriate and with approved language; proactively answer on-label questions; introduce customers to future state Pfizer on-demand portal (Galaxy) with access to targeted content.
• Collaborates effectively and compliantly with cross-functional colleagues to address customer inquiries and advance Pfizer objectives. Use triaging protocols and digital apps to create rapid connections with appropriate SMEs to address customer inquiries.
• Effectively use calendaring tools, leadership goals, and personal insights to address customer priorities; bring insights from customer surveys to leadership to improve model.

Qualifications

• Must Have: Bachelor‚Äôs Degree OR an associate‚Äôs degree with 6+ years of experience; OR high school diploma with 8+ years of relevant experience.
• Minimum of 3 years of previous Pharmaceutical/biotech or medical marketing/promotional/sales experience, with demonstrated leadership across peer groups in a specialized market where third-party reimbursement and service center has been utilized.
• History of marketing, promotional or sales success, strong territory management skills, outstanding communications skills, and demonstrated teamwork, leadership ability and accountability.
• Must live within 50 miles of the border of the territory.
• Valid US driver‚Äôs license and driving record in compliance with company standards; any DUI/DWI or other impaired driving citation within the past 7 years will disqualify.

Nice-to-Haves

• 3-5 years specialty marketing/promotional/sales experience.
• Strong knowledge of disease states, therapeutic areas, and products.
• Deep knowledge of applicable customers and markets (prescribers/HCPs/institutions/organizations).
• Strategic account marketing, promotional, sales and management skills.
• Superior marketing, promotional, sales, technical and relationship building skills.
• Demonstrated track record of assessing account needs and bringing relevant information and resources to drive performance.
• Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills, as well as excellent planning and prioritization skills.
• Demonstrated ability to engage, influence and support customers throughout the marketing, promotional and sales process, with excellent communication and leadership skills.
• Ability to quickly learn and embrace new ways of working in a rapidly changing environment; ability to work in a matrix environment and leverage multiple resources to meet customer needs and deliver results.
• Experience working with thought leaders or high influence customers in large group practices, hospitals, or managed care organizations preferred.
• Strong organizational and analytical skills with ability to analyze sales data and adapt to new technology.
• Change agility and exceptional time management, planning and organizing skills.

Additional Requirements

• Non-standard Work Schedule, Travel or Environment: Ability to travel to all accounts/office locations within territory; overnight stays may be required.

Education

• Not specified beyond the Must Have qualifications above.