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Field Service Specialist

Zoetis
Full-time
Remote friendly (Alabama, United States)
United States
Operations

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Role Summary

The primary responsibility for this position is to Manage the Hatchery Inovo Process for Zoetis. This will be accomplished through execution of our Best-in-Class Customer Service Programs. This position will perform preventive maintenance on electrical/mechanical equipment in poultry hatcheries. This position will also perform emergency repairs, at the customer location, as needed.

Responsibilities

  • Perform scheduled Preventive Maintenance on all assigned Biodevices.
  • Provide electrical/mechanical support and perform emergency repairs as needed.
  • Understand and follow Electrical Schematics.
  • Required Participation in Territory After-Hours Support and Repairs.
  • Zoetis Field Service Technician responsible for all communication with assigned hatcheries.
  • Complete all relevant reporting forms and procedures, including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance within the assigned time.
  • Manage the Hatchery Inovo Process on behalf of Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries
  • Manage the Zoetis Operator Training Program for 25+ people (customer employees)
  • Facilitate the vaccine and sanitation preparation program for all Zoetis Devices
  • Support and conduct the execution of the Zoetis Process Evaluation Program
  • Principle for collecting and reporting all important information within the Zoetis Fieldaware System
  • Follow all safety/precautionary procedures.
  • Regular communication with supervisor
  • Other Duties as Assigned

Qualifications

  • Associate's degree in Electro/Mechanical Systems or related curriculum and/or a bachelor's degree in poultry science or related field from an accredited institution.
  • Experience may be considered in lieu of educational requirement

Technical Skills

  • Bilingual (English/Spanish) preferred
  • Proven Mechanical Aptitude
  • Proficient organizational skills
  • Self-motivator and self-starter
  • Strong critical thinking, problem-solving, judgment, and initiative
  • Effective communication skills are necessary to interact directly with multiple levels of customer management
  • Basic computer skills using Word / Excel / and Outlook
  • Proven skills in interpreting and communicate Hatchery Air Plating Program results

Physical Position Requirements

  • The majority of work is done in a hatchery where exposure to a potentially hazardous environment is possible.
  • Heat and Humidity above average is common
  • Available for Inovo Device Support during hatchery operating schedule to respond to customer emergency calls (via telephone and face-to-face) on an on-call rotation schedule every other weekend.
  • Lift more than 25 pounds
  • Travel 60-80% of the time of which 30% may be overnight
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