Field Service Specialist

Role Summary

The primary responsibility for this position is to Manage the Hatchery Inovo Process for Zoetis. This will be accomplished through execution of our Best-in-Class Customer Service Programs. This position will perform preventive maintenance on electrical/mechanical equipment in poultry hatcheries. This position will also perform emergency repairs, at the customer location, as needed.

Responsibilities

• Perform scheduled Preventive Maintenance on all assigned Biodevices.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Understand and follow Electrical Schematics.
• Required Participation in Territory After-Hours Support and Repairs.
• Zoetis Field Service Technician responsible for all communication with assigned hatcheries.
• Complete all relevant reporting forms and procedures, including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance within the assigned time.
• Manage the Hatchery Inovo Process on behalf of Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries
• Manage the Zoetis Operator Training Program for 25+ people (customer employees)
• Facilitate the vaccine and sanitation preparation program for all Zoetis Devices
• Support and conduct the execution of the Zoetis Process Evaluation Program
• Principle for collecting and reporting all important information within the Zoetis Fieldaware System
• Follow all safety/precautionary procedures.
• Regular communication with supervisor
• Other Duties as Assigned

Qualifications

• Associate's degree in Electro/Mechanical Systems or related curriculum and/or a bachelor's degree in poultry science or related field from an accredited institution.
• Experience may be considered in lieu of educational requirement

Technical Skills

• Bilingual (English/Spanish) preferred
• Proven Mechanical Aptitude
• Proficient organizational skills
• Self-motivator and self-starter
• Strong critical thinking, problem-solving, judgment, and initiative
• Effective communication skills are necessary to interact directly with multiple levels of customer management
• Basic computer skills using Word / Excel / and Outlook
• Proven skills in interpreting and communicate Hatchery Air Plating Program results

Physical Position Requirements

• The majority of work is done in a hatchery where exposure to a potentially hazardous environment is possible.
• Heat and Humidity above average is common
• Available for Inovo Device Support during hatchery operating schedule to respond to customer emergency calls (via telephone and face-to-face) on an on-call rotation schedule every other weekend.
• Lift more than 25 pounds
• Travel 60-80% of the time of which 30% may be overnight