Field Service Specialist
Zoetis
August 31, 2026
On-site
Mississippi, United States
Operations
Location: Mississippi (Ideal: Forest, MS)
Primary Responsibilities:
- Manage the Hatchery Inovo Process for Zoetis; execute Best-in-Class Customer Service Programs.
- Perform scheduled preventive maintenance on electrical/mechanical equipment/assigned biodevices.
- Provide electrical/mechanical support and perform emergency repairs at customer locations as needed.
- Understand and follow electrical schematics.
- Participate in territory after-hours support and repairs.
- Serve as primary Zoetis Field Service Technician contact for assigned hatcheries.
- Complete required reporting and procedures (visit scheduling, site contacts, parts usage priorities, site cart management, certification program, and vehicle/equipment maintenance).
- Manage the Inovo process for 3–5 hatcheries.
- Manage the Zoetis Operator Training Program for 25+ customer employees.
- Facilitate vaccine and sanitation preparation for Zoetis devices.
- Support and conduct the Zoetis Process Evaluation Program.
- Collect and report information in the Zoetis Fieldaware System.
- Follow all safety procedures; maintain regular communication with supervisor.
Education & Experience:
- Associate degree in electro/mechanical systems (or related) and/or bachelor’s degree in poultry science (or related).
- Experience may substitute for education; typically 1–5 years related experience.
Skills/Requirements:
- Bilingual (English/Spanish) preferred.
- Proven mechanical aptitude; strong organizational skills; self-starter.
- Critical thinking/problem solving and judgment.
- Effective communication with multiple customer management levels.
- Basic computer skills (Word/Excel/Outlook).
- Ability to interpret and communicate hatchery Air Plating Program results.
Physical/Work Requirements:
- Work in hatchery environments with potential hazards; heat/humidity.
- On-call for unsocial hours (nights/weekends/holidays).
- Lift 25+ pounds; travel 60–80% (up to 30% overnight).
Primary Responsibilities:
- Manage the Hatchery Inovo Process for Zoetis; execute Best-in-Class Customer Service Programs.
- Perform scheduled preventive maintenance on electrical/mechanical equipment/assigned biodevices.
- Provide electrical/mechanical support and perform emergency repairs at customer locations as needed.
- Understand and follow electrical schematics.
- Participate in territory after-hours support and repairs.
- Serve as primary Zoetis Field Service Technician contact for assigned hatcheries.
- Complete required reporting and procedures (visit scheduling, site contacts, parts usage priorities, site cart management, certification program, and vehicle/equipment maintenance).
- Manage the Inovo process for 3–5 hatcheries.
- Manage the Zoetis Operator Training Program for 25+ customer employees.
- Facilitate vaccine and sanitation preparation for Zoetis devices.
- Support and conduct the Zoetis Process Evaluation Program.
- Collect and report information in the Zoetis Fieldaware System.
- Follow all safety procedures; maintain regular communication with supervisor.
Education & Experience:
- Associate degree in electro/mechanical systems (or related) and/or bachelor’s degree in poultry science (or related).
- Experience may substitute for education; typically 1–5 years related experience.
Skills/Requirements:
- Bilingual (English/Spanish) preferred.
- Proven mechanical aptitude; strong organizational skills; self-starter.
- Critical thinking/problem solving and judgment.
- Effective communication with multiple customer management levels.
- Basic computer skills (Word/Excel/Outlook).
- Ability to interpret and communicate hatchery Air Plating Program results.
Physical/Work Requirements:
- Work in hatchery environments with potential hazards; heat/humidity.
- On-call for unsocial hours (nights/weekends/holidays).
- Lift 25+ pounds; travel 60–80% (up to 30% overnight).