Field Service Specialist

Role Summary

Field Service Specialist responsible for managing the Hatchery Inovo Process for Zoetis, performing preventive maintenance and emergency repairs on electrical/mechanical equipment in poultry hatcheries, and supporting related programs. Location preference: Canton, Ohio.

Responsibilities

• Perform scheduled Preventive Maintenance on all assigned Biodevices.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Understand and follow Electrical Schematics.
• Participate in Territory After-Hours Support and Repairs.
• Communicate with assigned hatcheries as the Zoetis Field Service Technician.
• Complete all relevant reporting forms and procedures, including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance within the assigned time.
• Manage the Hatchery Inovo Process on behalf of Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries.
• Manage the Zoetis Operator Training Program for 25+ people (customer employees).
• Facilitate the vaccine and sanitation preparation program for all Zoetis Devices.
• Support and conduct the execution of the Zoetis Process Evaluation Program.
• Collect and report all important information within Zoetis Fieldaware System.
• Follow all safety/precautionary procedures.
• Regular communication with supervisor.
• Other Duties as Assigned.

Qualifications

• Associate degree in Electro/Mechanical Systems or related curriculum and/or a bachelor's degree in poultry science or related field from an accredited institution.
• Experience may be considered in lieu of educational requirement.
• Normally requires 1 - 5 years of related experience.

Technical Skills

• Bilingual (English/Spanish) preferred
• Proven Mechanical Aptitude
• Proficient organizational skills
• Self-motivator and self-starter
• Strong critical thinking, problem solving, judgment, and initiative
• Effective communication skills to interact with multiple levels of customer management
• Basic computer skills using Word / Excel / and Outlook
• Proven skills in interpreting and communicating Hatchery Air Plating Program results preferred

Physical Position Requirements

• Majority of work is done in a hatchery with potential exposure to hazardous environments
• Heat and Humidity above average is common
• Available for Inovo Device Support during hatchery operating schedule to respond to customer emergency calls
• Lift more than 25 pounds
• Travel 60-80% of the time, of which 30% may be overnight