Field Service Engineer 2 - Detroit/Ann Arbor/Southeastern Michigan

Role: Senior Field Service Engineer responsible for preventative maintenance, troubleshooting, repairs, and installation of medical imaging equipment within healthcare settings. Main objectives include ensuring equipment operational efficiency, driving customer satisfaction, and supporting revenue growth through service excellence. Responsibilities encompass performing timely preventive maintenance, leading equipment installations, addressing customer concerns, managing escalations, and maintaining regulatory compliance with thorough documentation. Qualifications: Associate degree or military training in related field with 4+ years, or high school diploma with 6+ years of relevant experience; strong troubleshooting, repair, and installation skills; valid driver’s license; familiarity with web applications and Microsoft suite. Preferred skills include physical ability to lift and maneuver equipment, and capacity to work after hours or on-call schedules. High-value specifics: experience with medical imaging modalities (e.g., MRI, CT), regulatory compliance, and hospital protocols; location-based in the Detroit/Ann Arbor/Southeastern Michigan area, remote work, with flexibility for after-hours and travel. Collaboration involves direct interaction with hospital staff, customers, and internal support teams, with escalation pathways as needed.