Field Reimbursement Manager (Pacific Northwest Region)

Role Summary

Field Reimbursement Manager (Pacific Northwest Region) is a field-based role focused on eliminating access barriers, educating on prior authorization processes, and addressing roadblocks for eligible patients to enhance conversion rates and treatment adherence. The role requires territory-level responsibility and business knowledge of the local landscape.

Responsibilities

• Educate customers and staff regarding payer policies and processes supporting patient access (eligibility and benefit verification, prior authorization, and appeals/denials)
• Develop strong relationships with customers by understanding their needs and delivering solutions to overcome obstacles
• Be expert on Axsome Therapeutics patient support programs, payer utilization management, access issue resolution, and financial assistance
• Collaborate with Managed Markets and Sales to address challenges and opportunities with patient access
• Assist in educating sales colleagues on product access and patient support programs, as needed
• Develop and maintain knowledge of the local and national payer landscape
• Engage with customers in both virtual and live settings
• Communicate territory activity accurately and timely as directed by management
• Overnight travel as required by business needs
• Ensure all reimbursement activities comply with applicable legal and regulatory guidelines
• Additional responsibilities as assigned

Qualifications

• Bachelor’s Degree required; graduate degree preferred
• Minimum of 8 years of healthcare, field customer, and/or account management experience in the pharmaceutical industry, with at least 2 years as an FRM or RAM working with retail medications (neurology experience preferred)
• Must reside in the territory geography
• Ability to travel up to 50-75%, which may include overnight travel

Experience, Knowledge And Skills

• Current or recent CNS experience strongly preferred
• Experience working with multiple cross-functional teams
• Previous experience in an entrepreneurial environment with launch experience preferred
• Pharmacy benefit knowledge, identifying and educating to payer criteria for prior authorization
• Knowledge of payer segments (Commercial, Medicare Part D) required
• Ability to manage multiple tasks concurrently under aggressive timelines
• Demonstrated ability to deliver results
• Ability to work independently, manage travel schedules, and schedule visits (territory management)
• Proficient in both virtual and live customer engagements