Field Reimbursement Manager (Manhattan Region)

Role Summary

Field Reimbursement Manager (Manhattan Region) is a field-based role that collaborates with internal and external stakeholders to eliminate access barriers, educate on prior authorization processes, and address roadblocks for eligible patients while enhancing conversion rates and treatment adherence. Responsibilities are at a territory level with knowledge of the local landscape; candidates must be in their assigned geography.

Responsibilities

• Educate customers and staff regarding payer policies and processes supporting patient access (eligibility and benefit verification, prior authorization, appeals/denials)
• Develop strong relationships with customers by understanding their needs and delivering solutions to overcome obstacles
• Be an expert on Axsome Therapeutics patient support programs, payer utilization management, access issue resolution, and financial assistance
• Collaborate with Managed Markets and Sales to address challenges and opportunities with patient access
• Assist in educating sales colleagues on product access and patient support programs, as needed
• Develop and maintain knowledge of the local and national payer landscape
• Proficient in both virtual and live customer engagements
• Communicate territory activity in an accurate and timely manner as directed by management
• Overnight travel as indicated by the needs of the business
• All reimbursement activities conducted and managed within applicable legal and regulatory guidelines with ongoing compliance monitoring
• Additional responsibilities as assigned

Qualifications

• Bachelor‚Äôs Degree required; graduate degree preferred
• Minimum of 8 years of healthcare, field customer, and/or account management experience in the pharmaceutical industry with at least 2 years as an FRM or RAM working with retail medications (neurology experience preferred)
• Must live in the territory‚Äôs geography
• Ability to travel up to 50-75% required, which may include overnight travel

Experience, Knowledge And Skills

• Current or recent CNS experience strongly preferred
• Experience with cross-functional teams
• Entrepreneurial environment and launch experience preferred
• Pharmacy benefit knowledge for prior authorization criteria
• Knowledge of payer segments (Commercial, Medicare Part D) required
• Ability to manage multiple tasks under aggressive timelines
• Proven track record of delivering results
• Ability to work independently, manage travel schedules, and schedule visits (territory management)
• Proficient in both virtual and live customer engagements