Field Reimbursement Manager (Louisiana Region)

Role Summary

Field Reimbursement Manager (Louisiana Region) responsible for eliminating access barriers, educating on prior authorization processes, and addressing roadblocks to improve conversion rates and treatment adherence. Works at a territory level with knowledge of the local landscape, in a field-based capacity within the assigned geography.

Responsibilities

• Educate customers and staff regarding payer policies and processes supporting patient access (eligibility and benefit verification, prior authorization, and appeals/denials)
• Build strong relationships with customers by understanding their needs and delivering solutions to overcome obstacles
• Serve as an expert on Axsome patient support programs, payer utilization management, access issue resolution, and financial assistance
• Collaborate with Managed Markets and Sales to address challenges and opportunities with patient access
• Assist in educating sales colleagues on product access and patient support programs as needed
• Develop and maintain knowledge of the local and national payer landscape
• Engage with customers in both virtual and live settings
• Communicate territory activity accurately and timely as directed by management
• Overnight travel as required by business needs
• Ensure all reimbursement activities comply with applicable legal and regulatory guidelines
• Additional responsibilities as assigned

Qualifications

• Bachelor’s Degree required; graduate degree preferred
• Minimum of 8 years of healthcare, field customer, and/or account management experience in the pharmaceutical industry, with at least 2 years as an FRM or RAM working with retail medications (neurology experience preferred)
• Must reside in the territory’s geography
• Ability to travel up to 50-75% (including overnight travel)

Experience, Knowledge And Skills

• Current or recent CNS experience strongly preferred
• Experience working with multiple cross-functional teams
• Previous entrepreneurial/launch experience preferred
• Pharmacy benefit knowledge, including payer criteria for prior authorization
• Knowledge of payer segments (e.g., Commercial, Medicare Part D)
• Ability to manage multiple tasks under aggressive timelines in a dynamic environment
• Proven track record of delivering results
• Ability to work independently, manage travel schedules, and coordinate visits (territory management)
• Proficiency in both virtual and live customer engagements

Education

• As listed in Qualifications