Field Reimbursement Manager, Ft. Lauderdale, FL - DERM Southeast

Role Summary

The Field Reimbursement Manager (FRM) operates in the field as the subject matter expert on patient support, access, reimbursement, prior authorization, appeals, and financial assistance within the Dupixent Business Unit. This role collaborates across Sales, Market Access, Account Directors, Trade, Dupixent MyWay (Patient Support Program), and program vendors to deliver an exceptional customer experience and help develop and execute the national reimbursement strategy to support patient pull-through.

Responsibilities

• FRMs will be subject matter experts on Dupixent MyWay support programs, access issue resolution, financial assistance and alternative funding options provided by our Patient Support Program
• Act as a point of contact for Patient Support Services (Dupixent MyWay), and communicate and collaborate cross-functionally in order to lead Dupixent pull through efforts assisting the ABM as appropriate
• Support field in education of office personnel on prior authorization and appeals processes, reimbursement support through Dupixent MyWay, free drug programs and financial assistance programs
• Plan and implement geographic business plans to support appropriate access to Dupixent
• Establish and maintain knowledge on the local and national payer landscape, including Specialty Pharmacy and Utilization Management criteria for Dupixent
• Establish positive and productive working relationships with all key customer segments (internal and external)
• Partner with Alliance colleagues to create a culture of respect and customer focus
• Develop working relationships with state societies, associations and advocacy groups, as needed, to support patient access and raise overall awareness for the Alliance, Dupixent MyWay and Dupixent
• As needed, conduct HCP office visits to facilitate pull through efforts and problem solve escalated issues as a HIPAA compliant contact
• Work compliantly to reduce cycle time and increase conversion rate for patients prescribed Dupixent

Qualifications

• Required: BA/BS Degree, preferably in life science or business; MBA is a plus
• Required: Minimum 7+ years' experience in the pharmaceutical/healthcare industry; Dermatology or respiratory and/or Market Access a plus
• Required: Ability to travel to meetings/trainings/programs as necessary; additional travel will be required within the assigned geography
• Required: Demonstrated success of cross-functional teamwork and working in a matrix and co-promote
• Required: Must be energetic and driven to succeed
• Required: Interpersonal skills including managing and resolving conflict and building strong working relationships
• Required: Ability to adapt to change and respond constructively in a high-energy, fast-paced environment
• Required: Excellent strategic thinking, analytical, and communication skills
• Required: Compliance with all applicable Sanofi-Genzyme policies and procedures, regulatory and legal requirements, and support to monitor compliance during cross-functional interactions
• Required: Valid driver's license

Skills

• Strategic thinking
• Analytical abilities
• Effective communication
• Cross-functional collaboration
• Customer focus and relationship-building
• Problem solving and escalation management

Education

• BA/BS Degree required; preferably in life science or business
• MBA (preferred)

Additional Requirements

• Travel ~50% travel, depending on geography; ability to travel to meetings/trainings/programs when necessary