Field Operations Manager, Veeva CRM

Role Summary

Responsible and accountable for operational support of the Company’s CRM application for educational speaker programs, INGREZZA field sales teams, as well as other user groups within the company as needed. Manage, coordinate, and implement various updates to Neurocrine’s CRM platform to improve field team productivity, effectiveness and ensure compliance. Work closely with Medical Marketing, Field Sales, Commercial Operations, Marketing, Marketing Operations, IT, and other areas to manage and maintain Neurocrine’s CRM system.

Responsibilities

• Serve as business expert for the INGREZZA field sales team and internal teams regarding Neurocrine‚Äôs CRM platform (Veeva CRM/Veeva Vault CRM) and related data
• Ensure that configuration changes in Veeva and related systems adhere to Neurocrine‚Äôs compliance policy
• Pro-actively identify and recommend updates/changes to optimize Veeva systems
• Participate in the Sales Operations/Systems field user team discussions to collect input on current tools/reports and apply feedback to future solutions
• Gather and document requirements for new features/functionality including documenting via change requests
• Create and execute test scripts for new features/functionality
• Investigate, respond, and resolve data inquiries from Veeva system users
• Provide training and/or backup assistance as needed to Veeva user and any related systems, including developing training material when needed
• Build, manage, and maintain relationships with key vendors which work on and/or integrates with Veeva or related Veeva systems
• Manage all aspects of users‚Äô security and licenses within the Veeva systems such as profiles, roles, permissions, and sharing rules
• Keep up with the latest news or potential updates from Veeva in order to prepare for major platform updates
• Communicate upcoming changes or updates to effective parties in advance of the changes. Communicate systems issues and provide status updates to effected parties
• Provide ad-hoc reporting, as requested, on activity level data in Veeva and related systems. These reports may include, but are not limited to, speaker programs, calls and adhoc field initiatives
• Ensure all aspects of assigned areas are aligned to the needs of the users and the overall corporate direction/strategy/goals
• Other duties as assigned

Qualifications

• Bachelor's degree in computer science, marketing, business administration or related field and 6+ years relevant sales / CRM systems administration, with significant years experience with Veeva/Salesforce.com, sales analytics and operations experience within the biotechnology/pharmaceutical industry OR
• MBA or equivalent preferred and 4+ years of similar experience noted above
• Veeva certified administrator strongly preferred
• Familiarity with database architecture and backend of commercial systems
• Extensive knowledge of Veeva/Salesforce.com and related systems (such as Veeva Vault)
• Demonstrated initiative to identify problems, issues, and symptoms within the assigned area of responsibility. Able to apply basic consulting skills, including consultative listening, problem definition, hypothesis generation, data analysis, and translation of solutions to business value
• Ability to work both independently and cross functionally as part of a team
• Ability to manage vendors of biopharma commercial systems and sales force analytics capabilities
• Demonstrated ability to manage multiple projects simultaneously
• Able to flourish in a fluid, entrepreneurial company environment
• Ability to lead projects effectively with multiple departments/stakeholders in a pharmaceutical company such as, but not limited to, multiple field teams, marketing, marketing operations, field operations, IT, commercial operations, and compliance/legal
• Has knowledge of best practices in the functional discipline and familiarity with the broader underlying concepts of related business disciplines
• Works to improve tools and processes within functional area
• Developing reputation inside the company as it relates to area of expertise
• Ability to work as part of and lead multiple teams
• Exhibits leadership skill and ability, typically leads lower levels and/or indirect teams
• Excellent computer skills
• Excellent communications, problem-solving, analytical thinking skills
• Sees broader picture, impact on multiple departments/divisions
• Ability to meet multiple deadlines across a variety of projects/programs, with a high degree of accuracy and efficiency
• Excellent project management skills

Education

• Bachelor's degree in computer science, marketing, business administration or related field